Credit Controller, LSSC

Dsv Air & Sea SAU; Dubai; On-site; AED 130,000 - 210,000; Full time

Job summary

DSV Air & Sea SAU in Dubai seeks a Credit Controller to manage invoice collections and monitor customer credit. You will coordinate with Sales, Finance and Operations to resolve disputes and ensure timely payments, maintaining accurate records and dashboards.

The role requires a minimum of 3 years’ experience, strong communication skills, and attention to detail to support liquidity and credit risk management in a fast-paced logistics environment.

Qualifications

• Minimum 3 years’ experience as a credit controller.
• Experience handling strategic accounts in logistics/transport is a plus.
• Strong accuracy, organisation and communication skills.

Responsibilities

• Follow up overdue invoices by phone, email and letters within agreed timescales.
• Handle disputed invoices and negotiate to secure payment within terms.
• Coordinate between customers, sales, and operations to resolve credit issues.
• Maintain accurate records of all collection activities and KPI reporting.
• Review credit limits and renewals with appropriate approvals.

Skills

Credit control

Accounts receivable

Credit assessment

Customer communication

Job description

The DSV group, headquartered in Denmark, is one of the biggest transport and logistics companies in the world, with more than 160,000 dedicated employees and presence in 90 countries.

We have an exciting opportunity for Credit Controller to join our team in Dubai.

The credit controller is responsible for collecting invoices and ensures that credit given to customers is monitored. You will coordinate the debts of our existing customers by collecting the overdue amounts, decide whether to allow credit to a debtor and resolving non-paid invoices. Ensure payment is received promptly and efficiently. Credit Controller role is critical position that directly contributes to an organisation's liquidity.

Detailed Responsibilities:

• Follow up overdue invoices by telephone, email & letter within agreed timescales.
• Handle disputed Invoices and negotiate to bring payment within the agreed terms.
• Respond promptly and completely to both client and internal enquiries about errors in Invoicing ,payments, SOA and thus ensure customers to pay on time.
• Keep close liaison between the Customer and the sales/Customer service department/ Operations so that credit issues are resolved smoothly.
• Maintain accurate records of all payment follow up activities.
• Regularly making contact with customers to ensure all relevant debts are managed as necessary.
• Checking customer's credit situation and Setting up the terms and conditions of the receivable balances.
• Ensuring for credit and collection policies and procedures are followed as per the DSV guidelines.
• Follow the DSV dunning procedures closely whenever a customer defaults the credit agreement.
• Evaluate the Credit limit weekly and update the revised limits based on evaluation and approval.
• New Credit Application should be submitted to Head of Finance with all relevant supporting documents for approval.
• Issue credit confirmation letter for all approved credit applications and get signed from the customer for record keeping.
• Review the validity of the legal documents such as trade license and tax certificates and request for the renewed licenses as and when they expire.
• Monitoring closely the customer outstanding balances to ensure a reduction in DSO.
• Reconcile the account balances every month and prepare the debtors ageing for the monthly reporting.
• Review the Bad debt details and prepare bad debt provision for the monthly financial reporting.
• Review and prepare Credit Insurance overview at the month end and prepare the necessary credit documents such as CAF forms if required and signed off by Management.
• Propose write off of irrecoverable receivables or recommend for legal actions.
• Providing ad-hoc reports as and when requested by management.
• Meet weekly and Monthly KPI's set.
• Review and prepare various reports on a weekly or monthly basis.

Communication:

Internal– to Air & Sea, Road, Contract logistics, Key Account Manager, Sales, Finance and Management Teams

External– Customer/Clients

Qualifications & Characteristics:

• 3 years’ Experience as a Credit Controller
• Experience in handling strategic accounts
• Transport and Logistics Experience would be beneficial
• Work with all our internal teams
• High standard of accuracy and attention to detail
• Teamwork and flexibility is an important aspect of the role
• Strong organisational skills
• Strong verbal and written communication skills

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.