Credit Controller

Wilhelmsen; Dubai; On-site; AED 112,000 - 201,000; Full time

Job summary

Wilhelmsen in Dubai, UAE is seeking a Credit Controller to manage credit collections for regional port services and maintain strong customer relationships. The role involves daily activity in line with terms, using High Radius, and collaborating with internal teams to resolve disputes and ensure timely settlements.

The ideal candidate is service-focused with excellent communication and analytical skills, capable of coordinating with global colleagues and driving credit discipline across accounts

Qualifications

• Highly service-oriented, proactive and consultative.
• Excellent interaction, networking and communication skills.
• Good analytical skills and attention to detail.
• Independent and service-minded with strong coordination skills.
• Team player with a positive can-do attitude and commercial mindset.

Responsibilities

• Credit collection for Port Services of Customers in the region by phone, email, and visits.
• Regularly monitor accounts to ensure settlements align with terms.
• Achieve daily call targets as guided.
• Use High Radius system daily for credit collection activities.
• Follow High Radius credit collection processes to complete credit cycle.
• Monitor credit limits to avoid breaches and perform credit checks on registrations.
• Monthly SOA dispatch according to process.
• Resolve customer disputes with global colleagues; handle refund requests per policy.
• Flag credit blocks to Credit Manager for defaults or risks.
• Hold regular meetings with stakeholders and large customers to manage accounts.

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large local and global simple and complex.

Who we are looking for:

• We are looking for a passionate energetic and talented Credit Controller who thrives on building strong relationships with customers proactively and work closely with internal stakeholders.

What will you do:

• Credit collection for Port Services of Customers in the Region as assigned in the portfolio by phone email and occasional visits.

• Regular monitoring of Accounts to ensure settlement is executed in line with the agreed terms.

• Ensure daily call target is reached in accordance with guidance.

• To use High radius system daily for managing credit collection activities using the Daily Worklist.

• Follow the High radius credit collection process to complete the credit process

• Credit limits to be monitored to ensure customers are not in breach.

• Credit check of customer registrations to be conducted in accordance with process.

• Monthly sending of SOA in accordance with process.

• Managing and resolving customer disputes with global colleagues.

• Attend to refund requests in accordance with policies and procedures.

• Suggesting Credit block to Credit Manager of customers defaulting on payment or considered a credit risk.

• Hold regular meetings with internal stakeholders and external Customers to ensure large customer accounts are managed appropriately

• Build good relations with Customers internal and external keeping a credit discipline in dealings.

• Assisting the accounts team in tracing the unaccounted funds within 24/48 hours basis as per KPIs to clear on account payment.

What experience and skills required:

• Highly service-oriented proactive and consultative able to operate effectively in a fast-paced growth-driven organisation.

• Excellent interacting networking and communication skills
• Good analytical skills and attention to detail.
• Independent and service-minded with strong coordination skills.
• A team player with a positive can-do attitude and commercial mindset.

Location:

The position will be based in Barsha Heights Dubai UAE office.

What we offer:

• International work environment of strong leadership and Culture.

• Great learning and Career development opportunities.

• Work-life balance and a job that is both challenging and stimulating.

• Our organization thrives by using modern tools and is eager to utilize the business opportunities that arise with new digital tools and skills.

*Only shortlisted candidates will be contacted.

Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles additional background screening may be required.

Application Deadline : 24th March 2026.

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