Corporate Excellence Lead

Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi); Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

The Department of Culture and Tourism – Abu Dhabi seeks an experienced manager to drive organisational excellence by conducting maturity assessments, coordinating cross‑department improvement initiatives, and supporting competitiveness reporting as per Abu Dhabi Excellence Award criteria.

The role leads training programmes, oversees award documentation, monitors indicators, and aligns initiatives with DCT’s strategic priorities to foster continuous improvement and organizational resilience.

Qualifications

• 5-7 years of experience in business excellence, organizational performance, or quality management within the public sector

Responsibilities

• Supervise the execution of excellence maturity assessments across DCT entities, ensuring accurate data collection and actionable insights to support continuous improvement.
• Oversee the preparation and submission of documentation for the Abu Dhabi Excellence Award, coordinating with relevant departments to ensure compliance with award criteria.
• Facilitate the delivery of organisational excellence awareness and training programmes, ensuring participation targets are met and learning objectives are achieved.
• Monitor and analyse Abu Dhabi competitiveness indicators, preparing detailed reports and recommendations to inform executive decision-making and drive performance.
• Coordinate with cross-functional teams to align business excellence initiatives, ensuring consistency with DCT's strategic objectives and operational priorities.
• Identify and evaluate opportunities for process improvement in collaboration with departmental leads, driving implementation of best practices and efficiency measures.
• Support the development and periodic review of excellence-related policies, procedures, and tools, ensuring alignment with national standards and DCT requirements.
• Supervise the tracking and resolution of improvement actions arising from assessments, ensuring timely closure and documentation of outcomes.
• Carry out any other duties and responsibilities related to the role at the request of the direct manager
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner
• Demonstrate compliance to organization's values and ethics to support the establishment of a value drive culture within the organization
• Contributes to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
• Cooperate with OSH Officer to maintain a safe and healthy workplace at DCT.
• Participate actively in the OSH program instituted by the DCT and in case of emergency.

Education

Bachelor's degree (Master's preferred) in Business Administration, Quality Management, or related field

Professional certification in Business Excellence or Quality Management

Job description

Corporate Excellence & Foresight Planning Section

Direct Manager

Corporate Excellence and Foresight Planning Section Head

Role Purpose

To drive organisational excellence by conducting maturity assessments, coordinating cross-departmental improvement initiatives, and supporting competitiveness reporting, ensuring alignment with Abu Dhabi Excellence Award criteria and DCT policies. This role fosters a culture of continuous improvement and operational excellence, strengthening DCT’s position as a leader in business excellence and continuity.

Key Responsibilities

Core Responsibilities

• Supervise the execution of excellence maturity assessments across DCT entities, ensuring accurate data collection and actionable insights to support continuous improvement.
• Oversee the preparation and submission of documentation for the Abu Dhabi Excellence Award, coordinating with relevant departments to ensure compliance with award criteria.
• Facilitate the delivery of organisational excellence awareness and training programmes, ensuring participation targets are met and learning objectives are achieved.
• Monitor and analyse Abu Dhabi competitiveness indicators, preparing detailed reports and recommendations to inform executive decision-making and drive performance.
• Coordinate with cross-functional teams to align business excellence initiatives, ensuring consistency with DCT's strategic objectives and operational priorities.
• Identify and evaluate opportunities for process improvement in collaboration with departmental leads, driving implementation of best practices and efficiency measures.
• Support the development and periodic review of excellence-related policies, procedures, and tools, ensuring alignment with national standards and DCT requirements.
• Supervise the tracking and resolution of improvement actions arising from assessments, ensuring timely closure and documentation of outcomes.

Shared Activity

• Carry out any other duties and responsibilities related to the role at the request of the direct manager
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner
• Demonstrate compliance to organization's values and ethics to support the establishment of a value drive culture within the organization
• Contributes to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
• Comply with all OSH policy, procedures, and relevant legalizations that are applied in DCT.
• Report of any incident, near misses, occupational illness, unsafe practices, and conditions immediately to the concerned person.
• Protect yourself and fellow workers from any OSH hazards in the workplace, where applicable.
• Use appropriate Personal Protective Equipment PPE, where required.
• Be familiar with emergency and evacuation procedures.
• Assist with the preparation of risk assessments, if required.
• Prevent creating any hazards and risks to yourself, co-workers, and to the workplace.
• Cooperate with OSH Officer to maintain a safe and healthy workplace at DCT.
• Participate actively in the OSH program instituted by the DCT and in case of emergency.

Communication and Business Relationships

Internal

• Relevant Internal Stakeholders

External

• Relevant External Stakeholders

Qualifications & Experience

• Bachelor's degree (Master's preferred) in Business Administration, Quality Management, or any other degree within Business Excellence or Public Administration.
• Professional certification in Business Excellence, Quality Management, or related area preferred
• 5-7 years of experience in business excellence, organizational performance, or quality management within the public sector