Contact Center Agent

Cyient; Abu Dhabi; On-site; AED 268,000 - 446,000; Full time

Job summary

Cyient in Abu Dhabi seeks a senior Digital Call Center professional with 8–10 years in digital centers and at least 4 years in hands-on call-center operations. Fluency in English and Arabic (IELTS 6.0+), excellent communication, and ITIL certification are essential.

Knowledge of Service Now, SAP, Citrix, McAfee, Microsoft Azure, Cisco Jabber, Enterprise Vault, and other enterprise tools is required to effectively support multinational clients from our UAE site.

Qualifications

• 8–10 years in a digital call center, with at least 4 years in call-center operations.
• Fluent in English and Arabic; IELTS 6.0+.
• Bachelor in Information Technology; ITIL certification.

Skills

IELTS 6.0+

Arabic language

Excellent communication

Call center experience

Digital call center

Education

Bachelor in Information Technology

ITIL Certification

Tools

Service Now

SAP

Citrix

McAfee

Microsoft Azure

Cisco Jabber

Enterprise Vault

Resource Finder

SCCM / Intune

Microsoft Teams

Office 365 Applications

NICE CXONE

Job description

Excellent in English (IELTS Band 6.0 at least) and Arabic (speaking & writing).

• 8-10 years' experience in a Digital call center; minimum 4 years' call-center experience .
• Bachelor in Information Technology; ITIL Certification; friendly presence; excellentcommunication; able to work with or without supervision.
• Familiar with the following applications or equivalent: Service Now, SAP, Citrix, McAfee,Microsoft Azure, Cisco Jabber, Enterprise Vault, Resource Finder, SCCM / Intune,Microsoft Teams, Office 365 Applications, NICE Contact Center Solution (CXONE).