Consultant Customer Care - Level Shoes

Chalhoub Group (on behalf of Zimmermann); Dubai; Remote; AED 89,000 - 134,000; Full time

Benefits offered by this job

Health care

Child education contribution

Remote and flexible working policies

Exclusive employee discounts

Job summary

Remote DXB in Dubai is seeking a customer support specialist to respond to inquiries across calls, emails, WhatsApp and live chat, and to manage orders, deliveries, returns, refunds, and product information. You will own cases from first contact to resolution, document interactions in Salesforce Service Cloud, and collaborate with logistics and store teams to resolve issues while meeting KPIs.

A strong customer service mindset, excellent communication, and experience with CRM platforms are

Qualifications

• Strong customer service and problem-solving skills.
• Excellent written and verbal communication skills.
• Experience using CRM or Customer Care platforms.
• Salesforce Service Cloud experience is preferred.

Responsibilities

• Respond to customer inquiries across calls, emails, WhatsApp, and live chat.
• Manage inquiries related to orders, deliveries, returns, refunds, and product information.
• Take ownership of customer cases from initial contact through to resolution.
• Document all interactions and case updates in Salesforce Service Cloud.
• Coordinate with logistics, operations, and store teams to resolve issues.
• Meet defined individual and team KPIs for productivity and quality.

Skills

Customer service

Problem solving

Communication skills

Tools

Salesforce Service Cloud

CRM platforms

Job description

Responsibilities

• Respond to customer inquiries across calls, emails, WhatsApp, and live chat
• Manage inquiries related to orders, deliveries, returns, refunds, and product information
• Take ownership of customer cases from initial contact through to resolution
• Document all interactions and case updates in Salesforce Service Cloud
• Coordinate with logistics, operations, and store teams to resolve issues
• Meet defined individual and team KPIs for productivity and quality

Requirements

• Strong customer service and problem-solving skills
• Excellent written and verbal communication skills
• Experience using CRM or Customer Care platforms
• Salesforce Service Cloud experience is preferred
• Ability to work effectively under pressure in a fast-paced environment

Benefits

• Health care
• Child education contribution
• Remote and flexible working policies
• Exclusive employee discounts