Concierge Specialist - Travel & Reservations

Skyluxxe Concierge Travel; Abu Dhabi Emirate; On-site; AED 60,000 - 90,000; Full time

Job summary

Skyluxxe Concierge Travel in Abu Dhabi is seeking an experienced Concierge Specialist to manage flight and hotel reservations and coordinate personalised travel services from quotation to confirmation and throughout each client's journey.

You will handle flight bookings via Amadeus, arrange hotels, coordinate VIP airport services, and prepare detailed itineraries while maintaining strict confidentiality with discerning private clients.

Qualifications

• 2-3 years' experience in flight and hotel reservations.
• Advanced Amadeus skills (PNR management, fare rules, ticketing, reissues and refunds)
• Strong knowledge of hotel booking processes and rate conditions
• Excellent written and spoken English
• Organised and detail-oriented, able to manage multiple bookings under pressure
• Discreet and service-focused, with a strong sense of ownership

Responsibilities

• Manage flight reservations in Amadeus, including fare quotes, ticketing, reissues, cancellations and refunds
• Arrange hotel and resort bookings, checking room categories, rates, inclusions and cancellation terms
• Coordinate VIP airport services, meet-and-assist, chauffeur transfers and bespoke itineraries
• Prepare accurate quotations, itineraries and booking confirmations
• Liaise with airlines, hotels and partners to confirm arrangements and resolve issues
• Maintain client preferences and booking records with full confidentiality

Skills

Amadeus skills

Flight reservations

Hotel bookings

English proficiency

Organised

Discretion

Client confidentiality

Tools

Amadeus

Job description

Company Description

Skyluxxe Concierge Travel is an Abu Dhabi-based luxury travel and concierge company that designs highly tailored journeys for private clients, executives, families, and discerning travelers worldwide. With aviation at the center of its expertise, the company curates First and Business Class flights, private aviation, and VIP airport services, complemented by luxury stays and chauffeured movements. Skyluxxe delivers discreet, highly personal service, coordinating every detail to ensure seamless, exceptional travel experiences. From a single airport transfer to complex global itineraries, clients benefit from one trusted point of contact across the entire journey.

The Role

We are seeking an experienced Concierge Specialist to manage flight and hotel reservations and coordinate personalised travel services, from quotation to confirmation and throughout each client's journey.

Key Responsibilities

• Manage flight reservations in Amadeus, including fare quotes, ticketing, reissues, cancellations and refunds
• Arrange hotel and resort bookings, checking room categories, rates, inclusions and cancellation terms
• Coordinate VIP airport services, meet-and-assist, chauffeur transfers and bespoke itineraries
• Prepare accurate quotations, itineraries and booking confirmations
• Liaise with airlines, hotels and partners to confirm arrangements and resolve issues
• Maintain client preferences and booking records with full confidentiality

Requirements

• 2-3 years' experience in flight and hotel reservations
• Advanced Amadeus skills (PNR management, fare rules, ticketing, reissues and refunds)
• Strong knowledge of hotel booking processes and rate conditions
• Excellent written and spoken English
• Organised and detail-oriented, able to manage multiple bookings under pressure
• Discreet and service-focused, with a strong sense of ownership

Advantageous

• Experience with luxury or VIP travellers