Concierge Manager - Governance and Approvals

DiceTek UAE; Abu Dhabi; On-site; AED 180,000 - 260,000; Full time

Job summary

Dicetek LLC in Abu Dhabi, United Arab Emirates, is seeking a Concierge Manager for a full-time, on-site role focused on coordinating governance processes, regulatory reviews and multi-stage approval workflows across business, technology and control functions. The role emphasizes execution, momentum, clear responsibilities, and transparent progress reporting.

You will influence stakeholders, maintain governance records, and escalate issues while ensuring alignment with audit and governance

Qualifications

• Typically 6–10 years of experience in financial services governance, PMO, regulatory coordination or risk.
• Experience coordinating formal reviews and approval processes within a regulated environment.
• Ability to influence stakeholders without direct reporting authority.

Responsibilities

• Coordinate complex, multi-stage governance and regulatory approval processes.
• Manage several cases and approval pathways concurrently.
• Maintain clear visibility of case status, outstanding requirements and upcoming decisions.
• Coordinate activities across business, technology, risk and control functions.
• Ensure participating stakeholders understand their responsibilities and required actions.
• Monitor progress against agreed timelines and governance requirements.
• Drive timely completion of coordination activities without assuming ownership of specialist decisions.
• Escalate delays, unresolved issues and significant dependencies through appropriate channels.
• Maintain structured trackers covering cases, approval stages, decisions and outstanding actions.

Skills

Governance co-ordination

PMO experience

Regulatory coordination

Risk & compliance

Stakeholder management

Documentation & reporting

Education

Bachelor's degree in Business Administration, Finance, Risk Management, Operations, Law, Project Management

Job description

Concierge Manager - Governance and Approvals Job Snapshot – Role: Concierge Manager – Governance and Approvals – Location: Abu Dhabi, United Arab Emirates – Industry: Banking – Function: Project-Program Management – Experience: Typically 6-10 years in financial services, governance, PMO, regulatory coordination, risk, compliance or related functions – Job Type: Full Time – Work Arrangement: On-site

Dicetek LLC is seeking a Concierge Manager for a full-time, on-site opportunity in Abu Dhabi, United Arab Emirates. The role focuses on coordinating complex governance processes, regulatory reviews and multi-stage approval workflows involving business, technology and control functions. The Concierge Manager will oversee multiple cases and approval pathways simultaneously, ensuring that activities progress within agreed timelines, responsibilities remain clear and outstanding issues receive appropriate attention. This is an execution-focused coordination and governance role rather than a position with direct authority over participating teams. Success requires the ability to influence stakeholders, maintain delivery momentum and provide transparent reporting on progress, dependencies and blockers. The Concierge Manager is accountable for orchestrating the approval process, maintaining governance records, coordinating actions and escalating issues. Business owners remain accountable for their projects, business justifications and project documentation. Specialist functions retain responsibility for their respective assessments, decisions and sign-offs, while Audit and relevant governance bodies retain their established confirmation and approval responsibilities.

Job Details – Country: United Arab Emirates – City: Abu Dhabi – Industry: Banking – Function: Project-Program Management – Salary: Not disclosed – Gender: No Preference – Candidate Nationality: Not specified – Job Type: Full Time – Work Arrangement: On-site

Key Responsibilities

Governance Process Coordination

• Coordinate complex, multi-stage governance and regulatory approval processes.
• Manage several cases and approval pathways concurrently.
• Maintain clear visibility of case status, outstanding requirements and upcoming decisions.
• Coordinate activities across business, technology, risk and control functions.
• Ensure participating stakeholders understand their responsibilities and required actions.
• Monitor progress against agreed timelines and governance requirements.
• Drive timely completion of coordination activities without assuming ownership of specialist decisions.
• Escalate delays, unresolved issues and significant dependencies through appropriate channels.

Cross-Functional Stakeholder Management

• Engage business owners, technology teams, subject matter experts and control functions.
• Coordinate formal reviews and approval activities involving multiple stakeholders.
• Clarify responsibilities and required inputs at each stage of the governance process.
• Follow up on outstanding actions and maintain momentum across participating teams.
• Facilitate constructive discussions to resolve coordination challenges.
• Engage senior stakeholders when decisions or escalations are required.
• Maintain effective working relationships without relying on direct reporting authority.

Approval and Decision Tracking

• Maintain structured trackers covering cases, approval stages, decisions and outstanding actions.
• Monitor dependencies between specialist reviews and governance approvals.
• Identify bottlenecks that could delay case progression.
• Coordinate timely follow-up on pending reviews and decisions.
• Maintain records of approvals, sign-offs and governance outcomes.
• Provide accurate status information to relevant stakeholders.
• Ensure completed approval activities are supported by appropriate records.

Documentation and Quality Control

• Review submitted documentation for completeness, consistency and traceability.
• Assess whether case materials are ready for formal review.
• Identify missing information, inconsistencies and documentation gaps.
• Coordinate corrections with the responsible business owners or specialist functions.
• Maintain organised governance records and supporting materials.
• Support the preparation of complete, high-quality review and approval packs.
• Ensure documentation reflects relevant decisions, actions and approval status.

Governance Forums and Regulatory Coordination

• Coordinate materials and activities supporting governance committees and approval forums.
• Support formal review and decision-making processes.
• Prepare concise case summaries and governance updates.
• Track actions arising from governance discussions.
• Coordinate with Audit and relevant control functions while respecting their independent responsibilities.
• Support governance activities associated with banking regulatory requirements.
• Apply relevant knowledge of outsourcing, third-party risk and regulatory approval processes where applicable.

Management Reporting and Communication

• Prepare case trackers, presentation decks and management updates.
• Translate complex case information into clear summaries and decision points.
• Report progress, delays, dependencies and unresolved blockers.
• Provide transparent visibility of concurrent cases and approval routes.
• Communicate required actions and deadlines to relevant stakeholders.
• Prepare governance materials suitable for senior management review.
• Ensure reporting is accurate, concise and supported by current case information.

Planning and Prioritisation

• Plan and coordinate activities across multiple active governance cases.
• Prioritise actions according to deadlines, dependencies and approval requirements.
• Monitor competing review schedules and stakeholder commitments.
• Identify cases requiring additional coordination or escalation.
• Maintain structured records of outstanding activities and completion status.
• Adjust coordination priorities as case requirements evolve.
• Support timely completion of governance processes through proactive follow‑up.

Continuous Process Improvement

• Identify recurring delays, documentation gaps and avoidable rework.
• Recommend improvements to governance coordination workflows.
• Support standardisation of case trackers, reporting formats and supporting documentation.
• Simplify coordination activities where appropriate without weakening governance controls.
• Improve visibility of responsibilities, approval stages and outstanding actions.
• Promote consistent and efficient handling of governance cases.

Governance Accountability and Role Boundaries

The Concierge Manager is responsible for coordinating the governance process and driving timely progression of cases. Accountability remains distributed as follows:

• Concierge Manager: Process orchestration, coordination, action tracking, governance records, progress reporting and escalation.
• Business Owner: Project ownership, business rationale and preparation of project documentation.
• Specialist Functions: Independent reviews, assessments, decisions and required sign‑offs.
• Audit: Applicable audit confirmation and assurance responsibilities.
• Governance Bodies: Formal approvals and decisions within their respective authority.

Required Qualifications

• Bachelor 's degree in Business Administration, Finance, Risk Management, Operations, Law, Project Management or a related field.

Required Experience

• Typically 6-10 years of experience in financial services, governance, Project Management Office (PMO), regulatory coordination, risk, compliance, outsourcing, vendor management or transformation delivery.
• Experience coordinating formal reviews and approval processes within a regulated environment.
• Experience supporting governance committees and structured decision‑making activities.
• Experience preparing management updates and executive‑level reporting.
• Demonstrated ability to coordinate complex, multi-stage governance processes.
• Experience managing concurrent cases, dependencies and stakeholder actions.
• Strong background in cross‑functional coordination and documentation quality control.

Required Skills and Competencies

Governance and Delivery Discipline

• Coordination of complex governance and regulatory processes.
• Multi-stage approval management.
• Case progression and action tracking.
• Governance documentation.
• Deadline and dependency management.
• Escalation coordination.
• Delivery of complete and accurate governance materials.

Cross-Functional Coordination

• Business and technology stakeholder engagement.
• Coordination with risk, compliance and control functions.
• Responsibility and ownership clarification.
• Stakeholder follow‑up.
• Constructive issue escalation.
• Ability to influence outcomes without direct management authority.

Banking and Regulatory Awareness

• Understanding of banking governance structures.
• Familiarity with regulated financial‑services environments.
• Awareness of formal review and approval requirements.
• Understanding of governance committee processes.
• Knowledge of outsourcing and third‑party risk processes is advantageous.
• Familiarity with Central Bank of the UAE (CBUAE) No Objection Certificate (NOC) processes is advantageous.

Documentation and Reporting

• Documentation completeness assessment.
• Consistency and traceability checks.
• Governance record management.
• Case tracking and status reporting.
• Executive presentation preparation.
• Management updates and decision‑support materials.
• Approval and action documentation.

Planning and Organisational Skills

• Concurrent case management.
• Deadline prioritisation.
• Dependency monitoring.
• Approval pathway coordination.
• Issue identification and escalation.
• Structured follow‑up and progress tracking.
• Process improvement and workflow standardisation.

Preferred Professional Certifications

• Project management.
• Risk management.
• Compliance.
• Corporate or technology governance.
• Process improvement.

No specific professional certification is stated as mandatory.

Expected Outcomes

Governance Coordination

• Structured coordination of multiple governance cases.
• Clear ownership of actions and approval requirements.
• Timely progression through relevant review stages.
• Appropriate escalation of unresolved issues and