Concierge Manager

Dicetek LLC; Abu Dhabi; On-site; AED 300,000 - 520,000; Full time

Job summary

Dicetek LLC in the United Arab Emirates seeks a Concierge Manager to lead governance and cross-functional coordination across business, technology and control functions. You will manage multiple cases and approval paths concurrently, maintaining momentum and providing transparent visibility of progress and blockers.

An ideal candidate demonstrates governance discipline, strong stakeholder management, and the ability to escalate issues while ensuring documentation and formal reviews proceed on

Qualifications

• Experience coordinating governance or regulatory processes within a regulated environment.
• Ability to coordinate formal reviews, approvals, governance committees and executive reporting.
• Professional certifications in PMO, risk, governance, or process improvement are advantageous.
• Strong attention to detail and readiness for formal reviews.

Responsibilities

• Coordinate governance processes across multiple functions and ensure timely outputs.
• Maintain governance records and trackers, escalating blockers as needed.
• Drive actions to closure without direct reporting authority and manage stakeholders.
• Prepare concise updates and governance materials for senior leadership.

Skills

Governance

Cross-functional

Regulatory awareness

Documentation

Stakeholder mgmt

Communication

Planning

Continuous improvement

Education

Bachelor's degree in business administration or related field

Job description

The Concierge Manager is an execution-focused governance and coordination role operating across multiple business, technology and control functions. The role must manage several cases and approval paths concurrently, maintain momentum without direct authority over participating stakeholders, and provide transparent visibility of progress and blockers.

The role is accountable for orchestrating the process, driving timely completion, maintaining governance records and escalating issues. The underlying business owner remains accountable for the project, business rationale and preparation of project documentation. Each specialist function remains accountable for its own review, assessment, decision and sign-off. Audit and the relevant governance bodies retain their respective confirmation and approval responsibilities.

An ideal candidate for the role has the following competencies:

• Governance and delivery discipline: Demonstrated ability to coordinate complex, multi-stage governance or regulatory processes and deliver complete, high-quality outputs within agreed timelines.
• Cross-functional orchestration: Strong ability to align business, technology and control functions, clarify ownership and drive actions to closure without relying on direct reporting authority.
• Regulatory and banking awareness: Sound understanding of banking governance and regulatory environments. Familiarity with outsourcing, third-party risk or CBUAE NOC processes is advantageous.
• Documentation and quality control: Strong attention to detail and ability to assess documentation for completeness, consistency, traceability, and readiness for formal review.
• Stakeholder management: confident engagement with project owners, subject matter experts, senior stakeholders, Audit, and governance forums, with the judgement to elevate constructively.
• Communication and reporting: Ability to convert complex case information into concise trackers, decks, decision points, management updates, and governance materials.
• Planning and prioritization: Ability to manage multiple concurrent cases, dependencies, deadlines, and approval routes in a structured and transparent manner.
• Continuous improvement: Practical mindset for simplifying workflows, standardizing tools, and reducing avoidable delays or rework.

An Ideal Candidate Has The Following Qualifications And Experience

• Bachelor’s degree in business administration, Finance, Risk Management, Operations, Law, Project Management, or a related field.
• Typically, 6-10 years of experience in financial services, governance, PMO, regulatory coordination, risk, compliance, outsourcing, vendor management or transformation delivery.
• Experience coordinating formal reviews, approvals, governance committees, and executive-level reporting in a regulated environment.
• Professional certifications in project management, risk, compliance, governance, or process improvement are advantageous