Concierge - Guest Experience Specialist

EDITION; Abu Dhabi; On-site; AED 42,000 - 66,000; Full time

Job summary

EDITION Hotels, part of Marriott International, in Abu Dhabi invites applicants for a Guest Services role at Al Bateen Marina. You will respond to guest requests, provide area information, and coordinate with departments to ensure seamless service.

The position focuses on exceptional hospitality, clear communication, and attentiveness to guest needs. Full-time schedule; standard hotel benefits apply.

Qualifications

• High school diploma or GED required.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Responsibilities

• Respond to guest requests for special arrangements or services by making arrangements or identifying providers.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Provide information to guests about the property and nearby amenities, including events and activities.
• Coordinate with other departments to resolve guest issues and ensure satisfaction.
• Monitor lounge seating, service, safety, and guest well-being.

Education

High school diploma or GED

Job description

EDITION Hotels, part of Marriott International, in Abu Dhabi invites applicants for a Guest Services role at Al Bateen Marina. You will respond to guest requests, provide area information, and coordinate with departments to ensure seamless service.

The position focuses on exceptional hospitality, clear communication, and attentiveness to guest needs. Full-time schedule; standard hotel benefits apply.