Concierge Agent - The Abu Dhabi EDITION

EDITION; Abu Dhabi; On-site; AED 40,000 - 60,000; Full time

Job summary

Marriott International's EDITION in Abu Dhabi seeks a guest services professional to respond to guest requests, coordinate services, and provide information on local amenities. The role emphasizes clear communication, teamwork, and proactive guest care.

Located at Al Bateen Marina, this full-time, non-management position requires resilience, professionalism, and adherence to brand standards to ensure guest satisfaction.

Qualifications

• Education: High school diploma or GED equivalent.
• No related work experience required.
• No supervisory experience required.
• No licenses or certifications required.

Responsibilities

• Respond to guest requests for special arrangements or services by making arrangements or identifying providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and nearby amenities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with appropriate departments to resolve guest issues (e.g., Bellperson, Housekeeping).
• Monitor club lounge for seating availability and guest well-being; report incidents as needed.
• Maintain logbooks with shift information; follow safety training and policies.

Skills

Clear communication

Guest services

Teamwork

Education

High school diploma or GED

Job description

Additional Information
Job Number 26107936
Job Category Rooms & Guest Services Operations
Location Al Bateen Marina, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Position Summary Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.