Commercial & Operations Head

Manpower Middle East; Dubai; On-site; AED 450,000 - 650,000; Full time

Job summary

Manpower Middle East is looking for an experienced Commercial & Operations Head to drive the leadership and growth of a leading retail furniture business in the UAE.

The role focuses on operational excellence, sales performance, and a superior customer experience across multiple locations, with strong governance of supply chain, merchandising, and financial planning.

Qualifications

• Bachelor’s degree in a relevant field is required.
• MBA or similar qualification is a plus.
• Experience leading multi-store retail operations in the UAE.

Responsibilities

• Oversee end-to-end business operations in a multi-store retail network.
• Drive revenue growth through commercial strategies and market expansion.
• Lead store managers, monitor KPIs, and ensure customer experience excellence.
• Oversee supply chain, inventory, and merchandising to optimize stock and costs.
• Support budgeting, forecasting, and profitability improvement initiatives.
• Ensure compliance with UAE labour laws and HR best practices.

Skills

Leadership

Retail ops

P&L management

Stakeholder mgmt

English comms

Education

Bachelor's degree

MBA

Job description

Our client is seeking an experienced and commercially driven Commercial & Operations Head to support the leadership and growth of a leading retail furniture business in the UAE.

This role is responsible for driving operational excellence, maximizing sales performance, and ensuring a superior customer experience across multiple retail locations. The ideal candidate will bring strong leadership, deep retail expertise, and a proven ability to scale business operations in a competitive market.

About the requirements:

• Business Operations & Leadership: Support the General Manager in overseeing end-to-end business operations. Execute operational strategies aligned with growth and profitability objectives. Monitor business performance and implement corrective actions where required. Drive cross-functional coordination across retail, logistics, warehouse, and customer service. Lead and mentor store managers and department heads
• Sales & Commercial Management: Drive revenue growth through sales strategies and market expansion. Analyze KPIs, customer trends, and market performance. Optimize pricing, promotions, and merchandising initiatives. Build key relationships with customers, developers, suppliers, and corporate clients. Identify opportunities in retail, hospitality, and project sales segments
• Retail Store Operations: Ensure high standards in visual merchandising, service, and operational excellence. Monitor store KPIs such as conversion rates, ATV, and sales productivity. Enhance customer experience and brand positioning.
• Supply Chain & Inventory: Oversee inventory planning and stock optimization. Ensure efficient procurement, warehousing, and product delivery. Improve stock accuracy, turnover, and supply chain efficiency. Implement cost-effective inventory management processes
• Financial Management: Support budgeting, forecasting, and business planning processes. Monitor operational expenses and ensure cost control. Analyze financial and operational reports to guide decision-making. Drive profitability and margin improvement
• People Management: Recruit, develop, and retain high-performing teams. Set performance goals and conduct regular evaluations.
• Ensure compliance with UAE labor laws and HR best practices: Compliance & Governance

About you:

• Bachelor’s degree in Business Administration, Retail, Supply Chain, or related field
• MBA or relevant professional qualification is a plus
• 8-15 years of retail experience, with at least 5 years in a senior leadership role
• Strong background in furniture, home furnishings, or interior retail sector
• Proven experience managing multi-store operations in the UAE
• Strong commercial acumen and track record of revenue growth
• In-depth knowledge of UAE retail market and consumer trends
• Excellent communication skills in English, Native English speaker will be an advantage.