Collections Specialist

Confidential; Abu Dhabi; Presencial; AED 120 000 - 180 000; Tempo integral

Resumo da oferta

Confidential in Abu Dhabi is seeking a diligent Collections Officer to oversee our collection operations, ensuring timely payments and compliant processes while maintaining positive client relationships.

You will lead proactive outreach, negotiate payment plans, document actions, and report on cash flow and performance to senior management, collaborating with Finance and Legal.

Qualificações

• Bachelor's degree in business, finance, or a related field.
• Minimum of 2 years of experience in a collections role in real estate.
• Experience in real estate development or property management is highly desirable.
• Strong communication, negotiation, and conflict-resolution skills.
• Proficiency with collection and property management software (Yardi, MRI, QuickBooks).

Responsabilidades

• Proactively contact clients before due dates to prevent delays.
• Follow up on outstanding balances and manage installment plans and settlements.
• Issue reminders and overdue notices weekly and monthly.
• Communicate due dates, penalties, and policies clearly to clients.
• Negotiate payment plans with clients in difficulty.
• Notify clients of penalties and actions if payments are not received.
• Initiate termination requests for delinquent accounts per policy.
• Ensure receipts, deferral agreements, and notices are filed in the database.
• Manage end-to-end collection process to ensure obligations are met.
• Generate and submit regular collection reports to Team Leader, Collection Manager, and Head of CRM.

Conhecimentos

Real estate collections experience

Communication and negotiation

Client relationship management

Analytical reporting

Formação académica

Bachelor's degree in business/Finance or related

Ferramentas

Yardi

MRI

QuickBooks

Descrição da oferta de emprego

We are seeking a diligent and experienced Collections Officer to oversee our collection operations. The ideal candidate will be responsible for ensuring timely payments from clients, maintaining positive client relationships, and adhering to all compliance standards. This role is crucial for maintaining healthy cash flow and requires a professional with excellent communication and negotiation skills.

Key Responsibilities:

Collection Operations:

• Proactively contact clients before their payment due dates to prevent delays and accounts from becoming overdue.
• Systematically follow up with clients on outstanding balances, including installment plans and final settlements.
• Issue payment reminders and overdue notices on a weekly and monthly basis.
• Clearly communicate payment due dates, penalty structures, and company policies to clients.
• Professionally negotiate payment plans with clients who are experiencing difficulties.
• Notify clients of potential penalties and subsequent actions (e.g., legal steps, termination) that will be taken if payments are not received.
• Initiate termination requests for delinquent clients or units as per company policy.
• Ensure all payment receipts, deferral agreements, and legal notices are accurately documented and filed in the company's database.
• Manage the end-to-end collection process to ensure clients fulfill their financial obligations.
• Generate and submit regular reports on collection activities, outstanding balances, and cash flow status to the Team Leader, Collection Manager, and Head of CRM.

Client Communication & Relationship Management:

• Conduct client follow-ups through multiple channels, including phone calls, emails, WhatsApp, and in-person meetings.
• Maintain strong, professional relationships with clients while firmly enforcing payment terms.

Compliance & Strategy:

• Ensure all collection activities strictly adhere to legal regulations and internal company policies.
• Follow the established collection strategy, goals, and objectives set by the management.

Reporting & Analysis:

• Prepare and present regular (weekly, monthly) collection reports as required.
• Generate detailed monthly collections reports based on EPMS collected and realized payments.
• Ensure the accuracy and completeness of all reports submitted by junior collections staff.
• Monitor and report on collections activity and outstanding balances weekly, using the data to prioritize follow-up actions.

Professional Development & Collaboration:

• Attend training sessions to continuously improve collection techniques and knowledge.
• Collaborate effectively with other departments (e.g., Finance, Legal, Sales, Customer Service, Handover) to align processes and ensure streamlined operations.

Qualifications and Requirements:

• Bachelor's degree in business, Finance, or a related field.
• Minimum of 2 years of experience in a collections role in Real estate.
• Prior experience in the real estate sector is required.
• Experience in real estate development or property management is highly desirable.
• Strong understanding of real estate payment structures and cycles.
• Excellent communication, negotiation, and conflict-resolution skills.
• Proficiency with collection and property management software (e.g., Yardi, MRI, QuickBooks).
• Strong problem-solving abilities with a focus on customer service and relationship management.
• Candidates with real estate experience will be given priority.