Collection Specialist

Comfi; Dubai; On-site; AED 201,000 - 335,000; Full time

Job summary

Comfi is seeking a Collections Specialist to own the full collections cycle, assess risk, and enforce payment terms. You will negotiate payment plans, manage overdue accounts, and collaborate with finance, risk, and operations to resolve issues.

Ideal candidates have 2–5 years in B2B collections, strong negotiation and communication skills, and proficiency with CRM systems and Excel. English and Hindi fluency is required, Arabic is a plus.

Qualifications

• 2–5 years of experience in B2B credit control, collections, or financial operations (B2B lending/Fintech/Financial Services).
• Bonus: Experience working with SME clients.
• Fluency in English and Hindi; Arabic is a plus.
• Strong understanding of credit risk and payment terms enforcement.
• Proficient in CRM and collection tools and Excel.

Responsibilities

• Own the full collections cycle: assess risk on overdue accounts and enforce payment terms.
• Negotiate payment plans and settlements following policy and risk guidelines.
• Track payments and update internal systems accurately.
• Prepare daily/weekly reports on collections and credit risk performance.
• Collaborate with finance, legal, and risk teams on escalations.

Skills

Communication

Negotiation

Attention to detail

CRM proficiency

Tools

CRM/collection tools

Excel

Skip-tracing

Job description

In this role, you will own the full collections cycle: assessing risk on overdue accounts, enforcing payment terms, negotiating resolutions, and protecting the company's cash-flow health. You will work closely with the finance, risk, and operations teams to solve payment issues, escal… .

Responsibilities

• Manage a portfolio of overdue accounts using collection best practices to minimize risk exposure

• Follow structured collections workflows and suggest improvements where needed

• Negotiate payment plans and settlements in line with company policy and credit risk guidelines

• Assess client payment behavior and flag high-risk accounts early

• Track payments, update internal systems, and ensure data accuracy

• Prepare daily and weekly reports on collections and credit risk performance

• Collaborate with finance, legal, and risk teams on escalations

• Support dispute resolution by coordinating with internal departments

• Maintain professional, customer-focused communication in all interactions

• Identify trends and risks and flag issues early to management

• Help build efficient credit control processes as the team scales

• Apply skip-tracing techniques

Desired Candidate Profile

2-5 years of experience in B2B credit control, collections, or financial operations (B2B lending / Fintech / Financial Services) Bonus: Experience working with SME clients

Strong understanding of credit risk, credit products and payment terms enforcement

Strong communication and negotiation skills

Excellent follow-up, accuracy, and attention to detail

Ability to work with CRM/collection tools and Excel

Comfortable with a fast-paced, performance-driven environment

Professionalism and empathy when handling sensitive client cases

Fluency in English and Hindi. Arabic is a plus