Collections Specialist | FinTech, On-site

Comfi.ai; Dubai; On-site; AED 90,000 - 150,000; Full time

Benefits offered by this job

Visa sponsorship

Health insurance

Job summary

Comfi is seeking a Collections Specialist to own the full collections cycle for a high-volume SME portfolio in our Dubai office. You will assess risk on overdue accounts, enforce payment terms, negotiate resolutions, and protect cash-flow while maintaining professional communication with clients.

Collaborating with Finance, Risk and Operations, you will contribute to improving collections workflows, monitor credit risk, and escalate issues when needed in a fast-moving fintech startup.

Qualifications

• 2–5 years of experience in B2B credit control, collections, or financial operations.
• Experience with SME clients is a plus.
• Fluency in English and Hindi; Arabic is a plus; based in UAE.

Responsibilities

• Proactively manage a portfolio of overdue accounts and minimize risk exposure.
• Follow structured collections workflows and suggest improvements.
• Negotiate payment plans and settlements in line with policy and risk guidelines.
• Assess client payment behavior and flag high-risk accounts early.
• Track payments, update internal systems, and ensure data accuracy.
• Prepare daily/weekly collections and credit risk reports.
• Collaborate with finance, legal, and risk teams on escalations.
• Support dispute resolution by coordinating with internal departments.
• Maintain professional, customer-focused communication throughout interactions.
• Identify trends or risks and flag issues to management.
• Contribute to building efficient credit control processes as the team scales.

Skills

B2B credit control

Collections

Financial operations

CRM/collection tools

Tools

CRM software

Excel

Job description

Location: Dubai, UAE (Onsite)

Type: Full-time

Compensation: Competitive Salary

Benefits: Visa sponsorship, medical insurance

About Comfi

Comfi is a fast-growing B2B payment platform helping suppliers across MENA offer flexible payment terms to their SME clients — while getting paid upfront.

We work with businesses in automotive, electronics, F&B, and healthcare, giving them the cash flow power to scale — without risk or payment delays.

We’ve secured $60M in venture debt facilities and we’re scaling fast, growing at 20% month-over-month.

We’re not here to make B2B finance a bit better — we’re here to flip the model and give businesses what they actually need: clarity, speed, and control.

The Role

We’re looking for a Collections Specialist with strong credit control experience in B2B Lending or Financial Services — someone proactive, detail-oriented, and confident managing a high-volume SME portfolio.

In this role, you’ll own the full collections cycle: assessing risk on overdue accounts, enforcing payment terms, negotiating resolutions, and protecting the company’s cash-flow health.

You will collaborate closely with the finance, risk, and operations teams to solve payment issues, elevate cases when needed, and maintain high-quality customer communication. This position is ideal for someone who is hands-on, organized, and thrives in a fast-moving, startup environment.

What You’ll Do

• Proactively manage a portfolio of overdue accounts, applying collection best practices to minimize risk exposure
• Follow structured collections workflows while suggesting improvements where needed
• Negotiate payment plans and settlements in alignment with company policy and credit risk guidelines
• Assess client payment behavior and flag high-risk accounts early
• Track payments, update internal systems, and ensure data accuracy
• Prepare daily/weekly reports on collections and credit risk performance
• Collaborate with finance, legal, and risk teams on escalations
• Support dispute resolution by coordinating with internal departments
• Maintain professional, customer-focused communication throughout all interactions
• Identify trends or risks and flag issues early to management
• Contribute to building efficient credit control processes as the team scales
• Experienced with skip-tracing

What You Bring?

• 2–5 years of experience in B2B credit control, collections, or financial operations (B2B lending / Fintech / Financial Services)
• Bonus: Experience working with SME clients
• Strong understanding of credit risk, credit products and payment terms enforcement
• Strong communication and negotiation skills
• Excellent follow-up, accuracy, and attention to detail
• Ability to work with CRM/collection tools and Excel
• Comfortable with a fast-paced, performance-driven environment
• Professionalism and empathy when handling sensitive client cases
• Fluency in English and Hindi. Arabic is a plus
• Based in the UAE

Why Join Us?

• High Impact – Contribute directly to revenue protection and cash-flow stability
• Fast Growth – Be part of a rapidly expanding fintech startup
• Career Development – Grow into senior roles as the team scales
• Regional Exposure – Work with SMEs across the UAE
• Strong Support – Visa sponsorship and health insurance