Collection & Credit Controller

Ras Al Khaimah Economic Zone (RAKEZ); Ras Al Khaimah; On-site; AED 180,000 - 300,000; Full time

Job summary

Ras Al Khaimah Economic Zone (RAKEZ) seeks a Collection and Credit Controller to oversee daily credit control operations, ensuring accurate receivables and timely follow-ups on overdue accounts. The role collaborates with internal teams to maintain revenue integrity and mitigates credit risk.

The ideal candidate will have 5+ years in credit control, including supervisory experience, fluency in English, and strong ERP/SAP knowledge.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Minimum of 5 years of relevant experience in credit control and collections, including 2 years in a team coordination or supervisory capacity.
• Fluency in English is required; Arabic is an advantage; strong knowledge of ERP systems (SAP preferred).

Responsibilities

• Oversee the daily activities of the collections and credit control team to ensure timely follow-up and accurate transaction processing.
• Provide guidance, allocate tasks, and support team members in resolving complex cases or operational issues; escalate unresolved matters to the Manager.
• Monitor daily aging reports and ensure timely follow-up on overdue accounts through calls, emails, and formal notices.
• Manage high-risk or escalated collections cases in coordination with the Manager and relevant business units.
• Recommend appropriate collection actions based on customer history and payment behavior.
• Conduct credit assessments for new and existing clients based on internal guidelines and submitted documentation.
• Maintain and regularly update credit exposure limits in the ERP system to ensure accurate customer risk profiles.
• Flag potential credit risks to the Manager and recommend action plans to mitigate exposure.
• Review customer ledgers to identify unapplied receipts, disputed items, and account anomalies.
• Coordinate with billing and commercial teams to resolve customer disputes and correct account imbalances.
• Ensure accurate application of receipts and prompt clearance of reconciling items.
• Support the preparation of weekly and monthly reports on collection status, overdue balances, and exposure by segment.
• Track collection KPIs and aging trends, providing input for operational improvements.
• Coordinate with legal, sales, and customer service teams on overdue accounts and disputed cases.
• Ensure collection and credit activities adhere to internal policies and control standards.
• Identify gaps in processes or documentation and raise recommendations for corrective action.
• Contribute to audit readiness by maintaining accurate records and responding to queries.
• Provide back-up support for relevant functions during peak periods or absences as requested by the line manager.

Skills

Team leadership

Credit control

Negotiation

Communication

Analytical thinking

Prioritization

Professionalism

Education

Bachelor’s degree in Accounting, Finance, Business Administration, or related field

Tools

SAP

Excel

ERP systems

Job description

The Collection and Credit Controller is responsible for overseeing the daily execution of credit control and collections activities, ensuring accurate maintenance of receivables, timely follow-ups on outstanding dues, and proactive coordination with internal departments and clients. The role contributes to the integrity of revenue and credit data, supports risk mitigation through credit assessments, and ensures compliance with credit control procedures under the supervision of the Manager – Accounts Receivable & Credit Control.

KEY RESPONSIBILITIES

Team Supervision:

• Oversee the daily activities of the collections and credit control team to ensure timely follow-up and accurate transaction processing.
• Provide guidance, allocate tasks, and support team members in resolving complex cases or operational issues. Escalate unresolved matters to the Manager as appropriate.

CORE RESPONSIBILITIES

Collections Execution:

• Monitor daily aging reports and ensure timely follow-up on overdue accounts through calls, emails, and formal notices.
• Manage high-risk or escalated collections cases in coordination with the Manager and relevant business units.
• Recommend appropriate collection actions (e.g., service suspension, legal escalation) based on customer history and payment behavior.
• Conduct credit assessments for new and existing clients based on internal guidelines and submitted documentation.
• Maintain and regularly update credit exposure limits in the ERP system to ensure accurate customer risk profiles.
• Flag potential credit risks to the Manager and recommend action plans to mitigate exposure.

Customer Account Management:

• Review customer ledgers regularly to identify unapplied receipts, disputed items, and account anomalies.
• Coordinate with the billing and commercial teams to resolve customer disputes and correct account imbalances.
• Ensure accurate application of receipts and prompt clearance of reconciling items.

Reporting & Coordination:

• Support the preparation of weekly and monthly reports on collection status, overdue balances, and exposure by segment.
• Track collection KPIs and aging trends, providing input for operational improvements.
• Coordinate with legal, sales, and customer service teams on overdue accounts and disputed cases.

Policy & Process Compliance:

• Ensure collection and credit activities adhere to internal policies and control standards.
• Identify gaps in processes or documentation and raise recommendations for corrective action.
• Contribute to internal and external audit readiness by maintaining accurate records and responding to queries.

Back-up & Business Continuity:

• Support business continuity by serving as a backup for relevant functions/tasks and ensuring seamless service delivery during absences, peak periods, or unforeseen disruptions and as requested by the line manager.

COMMUNICATIONS & WORKING RELATIONSHIPS

Internal:

• Commercial, Customer Service, and Legal Departments
• Finance Department

Reasons for Interaction:

• Collaborate to address disputed invoices, coordinate on service holds, and support legal escalation of overdue accounts.
• Work closely with billing and reporting teams to ensure accurate posting of receipts and alignment of customer accounts.

External:

• Customers / Clients

Reasons for Interaction:

• Communicate with clients to resolve outstanding balances, clarify payment terms, and manage sensitive credit discussions.

QUALIFICATIONS, EXPERIENCE, & SKILLS

Educational Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

Required Experience

• Minimum of 5 years of relevant experience in credit control and collections, including 2 years in a team coordination or supervisory capacity.

Other requirements

• Fluency in English is required; Arabic is an advantage.
• Strong working knowledge of ERP systems (SAP preferred).
• Proficient in Microsoft Excel and financial reporting tools.
• Solid understanding of receivables, aging reports, credit assessments, and legal collection frameworks.
• High level of professionalism in dealing with sensitive client financial matters.
• Strong negotiation and interpersonal skills.
• Ability to manage and prioritize a high volume of accounts with tight timelines.
• Proactive, assertive, and solution-oriented in follow-up and issue resolution.
• Effective leadership and task delegation abilities.