Co-branded Credit Card Manager

Chalhoub Group (on behalf of Zimmermann); Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Chalhoub Group in Dubai is seeking a proactive launch and CVP specialist to support the CBCC UAE launch plan, track milestones, and ensure cross-functional readiness. You will lead CVP development, including card benefits and rewards mechanics, and coordinate onboarding, servicing, and payment operations across teams.

You will also develop BTL/activation plans and in-store training, serving as the primary contact for retail teams' training and support needs in a fast-paced luxury retail

Qualifications

• Experience coordinating a product or program launch, ideally in loyalty, cards, or financial services.
• Experience shaping a customer value proposition (CVP) in a multi-brand environment.
• Strong operational and organizational skills to drive delivery across teams.
• Proven stakeholder management and communication abilities.
• Commercial acumen with a market-focused mindset.
• Knowledge of the UAE market is preferred.

Responsibilities

• Support the PMP team on the CBCC UAE launch plan and timeline, tracking milestones and cross-functional readiness.
• Lead the day-to-day development of the CBCC customer value proposition (CVP), including card benefits and rewards mechanics.
• Coordinate operational readiness across functions, including customer onboarding, servicing processes, and payment operations.
• Develop and execute BTL/activation plans, including in-store training.
• Act as a single point of contact for retail teams regarding training and support activities.

Skills

Launch coordination

CVP development

Operational excellence

Stakeholder management

Commercial acumen

UAE market knowledge

Job description

Responsibilities

• Support the PMP team on the CBCC UAE launch plan and timeline, tracking milestones and cross-functional readiness
• Lead the day-to-day development of the CBCC customer value proposition (CVP), including card benefits and rewards mechanics
• Coordinate operational readiness across functions, including customer onboarding, servicing processes, and payment operations
• Develop and execute BTL/activation plans, including in-store training
• Act as a single point of contact for retail teams regarding training and support activities

Requirements

• Experience coordinating a product or program launch, ideally in loyalty, cards, or financial services
• Experience in a multi-brand environment shaping a customer value proposition (CVP)
• Strong operational and organizational skills with the ability to drive delivery across teams
• Strong stakeholder management and communication skills
• Commercial acumen
• UAE market knowledge preferred

About the Company

Chalhoub Group is a luxury retail partner and creator of luxury experiences in the Middle East, managing a portfolio of over 400 international names across fashion, beauty, jewellery, watches, and eyewear. The Group delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps.