Co-branded Credit Card Manager

Chalhoub Group; Dubai; On-site; AED 240,000 - 360,000; Full time

Benefits offered by this job

Health care

Child education support

Remote working

Flexible working

Employee discounts

Job summary

Chalhoub Group seeks a CBCC Launch Manager to coordinate the UAE roll-out of the MUSE co-branded credit card. You will own day‑to‑day delivery, align CVP with MUSE economics, and ensure a smooth go‑live across teams.

The role requires close collaboration with PMP teams, strong operational skills, and UAE market familiarity to meet sales targets and launch readiness.

Qualifications

• Experience coordinating a product or program launch, ideally in loyalty, cards or financial services.

Responsibilities

• Support CBCC UAE launch plan and timeline, track milestones and readiness through go-live.
• Lead development of CBCC CVP including card benefits and points integration with MUSE.
• Coordinate operational readiness across functions: onboarding, servicing, payments, points integration.
• Develop and execute BTL/activation plans including store training for CBCC.
• Act as single point of contact for retail teams on training and support.

Skills

Project coordination

Loyalty/卡/financial services

Multi-brand environment

Stakeholder management

Commercial acumen

Operational excellence

Communication skills

UAE market knowledge

Tools

CRM systems

MS Office

Job description

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What You’ll Be Doing

The Co-Branded Credit Card (CBCC) is the next extension of the MUSE loyalty program, planned to launch in the UAE in 2027. The co-Branded Credit Card Manager owns the operational, day-to-day coordination of the launch, with a strong focus on the card's customer value proposition (CVP) and launch readiness. Working closely with existing functional leaders, this is a hands‑on delivery and coordination role, not a strategic or P&L-owning one. To be successful in this role, you will be responsible for launching CBCC in the UAE on time and to plan, with a clearly defined CVP aligned with MUSE economics, a smooth and low‑disruption go‑live, strong operational coordination across contributing teams, and achievement of agreed card sales targets.

Your Responsibilities Will Include The Below

• Support the PMP team on the CBCC UAE launch plan and timeline once the partnership is finalized, tracking milestones, dependencies and cross‑functional readiness through to go‑live.
• Lead the day‑to‑day development of the CBCC customer value proposition (CVP) — card benefits, rewards mechanics and points integration with MUSE.
• Coordinate operational readiness across functions ahead of launch: customer onboarding/application journey, servicing processes, payment operations and MUSE points integration.
• Work on developing and executing all BTL/ activation plans including training in stores for CBCC.
• Act as a single point of contact for retail teams on all training and support related activities.

What You’ll Need To Succeed

• You have experience coordinating a product or program launch, ideally in loyalty, cards or financial services.
• You preferably have experience in a multi‑brand environment, shaping a customer value proposition (CVP).
• You possess a commercial acumen.
• You possess strong operational and organisational skills, comfortable driving delivery across teams without formal authority over them.
• You possess good stakeholder management and communication skills.
• You preferably have UAE market knowledge.

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.