Cluster Director of People & Culture

Accorhotel; Dubai; On-site; AED 600,000 - 900,000; Full time

Job summary

Accor is seeking a Cluster Director of People & Culture for Novotel & Adagio Premium Dubai Al Barsha to lead the P&C strategy across multiple properties in Dubai. You will partner with hotel leadership to align people priorities with business goals and ensure a high-performance, inclusive culture.

The role requires 8–10 years in hospitality HR in the UAE, with 3–5 years in senior HR leadership. You will oversee talent management, payroll, and HR governance, while championing Heartist engagement

Qualifications

• Bachelor's degree in HR, business, hospitality management or related field.
• Professional HR qualification (CIPD/SHRM or equivalent) is an advantage.
• 8–10 years of progressive HR / P&C experience within the hospitality industry in the UAE.
• Minimum 3–5 years in a senior HR leadership or Director-level position.
• Previous multi-property or cluster hotel experience within an international hotel group is highly desirable.
• Strong knowledge of UAE Labour Law and employment regulations.
• Proven experience in talent management, succession planning and organisational development.
• Sound knowledge of employee relations, compensation and benefits, payroll and HR governance.
• Strategic thinking and strong business acumen.
• Excellent stakeholder management and influencing skills.
• Strong leadership, coaching and people development capabilities.
• Effective communication, negotiation and problem-solving skills.
• High emotional intelligence, cultural awareness and adaptability.
• Integrity, discretion and sound decision-making.
• Passion for hospitality, people development and continuous improvement.

Responsibilities

• Develop and implement the cluster P&C strategy across properties.
• Oversee recruitment, workforce planning and internal mobility for quality talent.
• Drive performance management, leadership development, and learning initiatives.
• Champion Heartist experience, engagement, wellbeing and culture.
• Ensure HR governance, regulatory compliance and policy adherence.
• Oversee payroll, compensation, benefits and manpower budgeting with Finance.
• Ensure efficient P&C services including visa administration and colleague housing.
• Lead, coach and develop the P&C team and foster collaboration.

Skills

Strategic leadership

Talent acquisition

Talent development

Employee relations

HR governance

Compensation & benefits

Visa administration

Stakeholder management

Communication

Leadership

Education

Bachelor's degree in Human Resources, Business Administration, Hospitality Management or related field

Professional HR qualification (CIPD, SHRM or equivalent) is an advantage

Job description

The Cluster Director of People & Culture is responsible for developing and implementing the People & Culture strategy across Novotel & Adagio Premium Dubai Al Barsha, ensuring alignment with business objectives, brand standards and corporate guidelines. As a strategic business partner to the Cluster General Manager and Hotel Leadership Teams, the role drives talent development, Heartist engagement, organizational effectiveness and operational excellence while fostering a high-performance, inclusive and people-centric culture.

Key responsibilities:

• Strategic Leadership: Develop and execute the cluster P&C strategy, partnering with business leaders to align people priorities with operational and financial objectives.
• Talent Acquisition: Oversee recruitment, workforce planning, succession pipelines and internal mobility to ensure the availability of quality talent.
• Talent Development: Drive performance management, leadership development, learning initiatives, career progression and succession planning.
• Heartist Experience: Champion team member experience, engagement, recognition, wellbeing, Heartist facilities, diversity and organizational culture.
• Heartist Relations & Compliance: Ensure effective team relations management, regulatory compliance, HR governance and adherence to company policies and procedures.
• Compensation & Benefits: Oversee payroll, compensation, benefits, manpower budgeting and personnel cost management in partnership with Finance.
• P&C Operations: Ensure efficient delivery of P&C services, including visa administration, colleague accommodation, transportation, uniforms, systems and audits.
• People Leadership: Lead, coach and develop the P&C team, fostering accountability, collaboration and continuous improvement.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, Hospitality Management or a related field.
• Professional HR qualification (CIPD, SHRM or equivalent) is an advantage.
• Minimum 8-10 years of progressive HR / P&C experience within the hospitality industry in the UAE.
• Minimum 3-5 years in a senior HR leadership or Director-level position.
• Previous multi-property or cluster hotel experience within an international hotel group is highly desirable.
• Strong knowledge of UAE Labour Law and employment regulations.
• Proven experience in talent management, succession planning and organisational development.
• Sound knowledge of employee relations, compensation and benefits, payroll and HR governance.
• Strategic thinking and strong business acumen.
• Excellent stakeholder management and influencing skills.
• Strong leadership, coaching and people development capabilities.
• Effective communication, negotiation and problem-solving skills.
• High emotional intelligence, cultural awareness and adaptability.
• Integrity, discretion and sound decision-making.
• Passion for hospitality, people development and continuous improvement.