Club Lounge Attendant — Luxury Guest Service & Growth

IHG Hotels & Resorts; Dubai; On-site; AED 50,000 - 73,000; Full time

Benefits offered by this job

Staff discounts

Training & mentorship program

Career growth opportunities

Inclusive team environment

Job summary

InterContinental Dubai Marina Hotel & Residences is seeking a Club Lounge Attendant to deliver warm, personalized service in a luxury setting. You will welcome guests, serve breakfast, afternoon tea, and evening cocktails, and maintain the Club Lounge ambiance.

This role offers the chance to grow within IHG Hotels & Resorts in Dubai, with opportunities for mentorship, training, and staff discounts while upholding brand standards and confidentiality.

Qualifications

• Experience in guest-facing role in luxury hotel or lounge environment.
• Strong interpersonal and communication skills.
• Fluent in English; knowledge of other languages is a plus.
• Basic knowledge of food and beverage service etiquette and hygiene standards.

Responsibilities

• Provide a warm and professional welcome to all Club InterContinental guests.
• Serve food and beverages during breakfast, afternoon tea, and evening cocktails in accordance with IHG service standards.
• Maintain the cleanliness, presentation, and ambiance of the Club Lounge at all times.
• Proactively anticipate guest needs, offering tailored recommendations and assistance.
• Handle guest requests, feedback, and complaints professionally, escalating to supervisors when necessary.
• Liaise with Front Office, Housekeeping, and Food & Beverage teams to ensure a seamless guest journey.
• Assist with concierge services including reservations, transport, and general information.
• Maintain knowledge of VIP arrivals, guest preferences, and special occasions.
• Uphold InterContinental brand standards and maintain confidentiality at all times.

Skills

Guest-facing experience

Interpersonal skills

English fluency

F&B etiquette

Job description

InterContinental Dubai Marina Hotel & Residences is seeking a Club Lounge Attendant to deliver warm, personalized service in a luxury setting. You will welcome guests, serve breakfast, afternoon tea, and evening cocktails, and maintain the Club Lounge ambiance.

This role offers the chance to grow within IHG Hotels & Resorts in Dubai, with opportunities for mentorship, training, and staff discounts while upholding brand standards and confidentiality.