Luxury Club Lounge Attendant — Guest Experience Pro

InterContinental Hotels Group; Dubai; Sur place; AED 45 000 - 67 000; Plein temps

Avantages offerts par ce poste

Staff discounts

Training & development

Career growth opportunities

Résumé du poste

InterContinental Dubai Marina Hotel & Residences is seeking a Club Lounge Attendant to warmly welcome Club InterContinental guests and provide service across breakfast, afternoon tea, and evening cocktails. This role maintains the lounge and anticipates guest needs with tailored recommendations.

You will liaise with Front Office, Housekeeping, and Food & Beverage teams to ensure a seamless guest journey, uphold brand standards, and support VIP guests while preserving confidentiality.

Qualifications

• Previous experience in a guest-facing role, preferably in a luxury hotel or lounge environment.
• Strong interpersonal and communication skills with a passion for delivering exceptional service.
• Fluent in English; knowledge of other languages is a plus.
• Basic knowledge of food and beverage service etiquette and hygiene standards.

Responsabilités

• Provide a warm and professional welcome to all Club InterContinental guests.
• Serve food and beverages during breakfast, afternoon tea, and evening cocktails in accordance with IHG service standards.
• Maintain the cleanliness, presentation, and ambiance of the Club Lounge at all times.
• Proactively anticipate guest needs, offering tailored recommendations and assistance.
• Handle guest requests, feedback, and complaints professionally, escalating to supervisors when necessary.
• Liaise with Front Office, Housekeeping, and Food & Beverage teams to ensure a seamless guest journey.
• Assist with concierge services including reservations, transport, and general information.
• Maintain knowledge of VIP arrivals, guest preferences, and special occasions.
• Uphold InterContinental brand standards and maintain confidentiality at all times.

Connaissances

Guest-facing experience

Interpersonal skills

English fluency

Description du poste

InterContinental Dubai Marina Hotel & Residences is seeking a Club Lounge Attendant to warmly welcome Club InterContinental guests and provide service across breakfast, afternoon tea, and evening cocktails. This role maintains the lounge and anticipates guest needs with tailored recommendations.

You will liaise with Front Office, Housekeeping, and Food & Beverage teams to ensure a seamless guest journey, uphold brand standards, and support VIP guests while preserving confidentiality.