Club Lounge Attendant at InterContinental Dubai Marina

IHG Hotels & Resorts; Dubai; Sur place; AED 50 000 - 73 000; Plein temps

Avantages offerts par ce poste

Staff discounts

Training & mentorship program

Career growth opportunities

Inclusive team environment

Résumé du poste

InterContinental Dubai Marina Hotel & Residences is seeking a Club Lounge Attendant to deliver warm, personalized service in a luxury setting. You will welcome guests, serve breakfast, afternoon tea, and evening cocktails, and maintain the Club Lounge ambiance.

This role offers the chance to grow within IHG Hotels & Resorts in Dubai, with opportunities for mentorship, training, and staff discounts while upholding brand standards and confidentiality.

Qualifications

• Experience in guest-facing role in luxury hotel or lounge environment.
• Strong interpersonal and communication skills.
• Fluent in English; knowledge of other languages is a plus.
• Basic knowledge of food and beverage service etiquette and hygiene standards.

Responsabilités

• Provide a warm and professional welcome to all Club InterContinental guests.
• Serve food and beverages during breakfast, afternoon tea, and evening cocktails in accordance with IHG service standards.
• Maintain the cleanliness, presentation, and ambiance of the Club Lounge at all times.
• Proactively anticipate guest needs, offering tailored recommendations and assistance.
• Handle guest requests, feedback, and complaints professionally, escalating to supervisors when necessary.
• Liaise with Front Office, Housekeeping, and Food & Beverage teams to ensure a seamless guest journey.
• Assist with concierge services including reservations, transport, and general information.
• Maintain knowledge of VIP arrivals, guest preferences, and special occasions.
• Uphold InterContinental brand standards and maintain confidentiality at all times.

Connaissances

Guest-facing experience

Interpersonal skills

English fluency

F&B etiquette

Description du poste

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to joinInterContinental Dubai Marina Hotel & ResidencesasClub Lounge Attendant.

InterContinental Dubai Marina is a Five Star luxury hotel in the heart of Dubai Marina, featuring 328 rooms and residence suites, flexible event spaces, and a variety of restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.

Your role will include but not be limited to:

• Provide a warm and professional welcome to all Club InterContinental guests.
• Serve food and beverages during breakfast, afternoon tea, and evening cocktails in accordance with IHG service standards.
• Maintain the cleanliness, presentation, and ambiance of the Club Lounge at all times.
• Proactively anticipate guest needs, offering tailored recommendations and assistance.
• Handle guest requests, feedback, and complaints professionally, escalating to supervisors when necessary.
• Liaise with Front Office, Housekeeping, and Food & Beverage teams to ensure a seamless guest journey.
• Assist with concierge services including reservations, transport, and general information.
• Maintain knowledge of VIP arrivals, guest preferences, and special occasions.
• Uphold InterContinental brand standards and maintain confidentiality at all times.

Why you will love this job:

• Work in a dynamic, high-energy environment where no two days are the same.
• Learn new skills, receive mentorship, and have opportunities for career growth.
• Be part of a supportive team that values collaboration and fun.
• Enjoy benefits like staff discounts, and a creative, inspiring workplace.

Ideally, you'll have some or all the following qualifications and experience we're looking for:

• Previous experience in a guest-facing role, preferably in a luxury hotel or lounge environment.
• Strong interpersonal and communication skills with a passion for delivering exceptional service.
• Fluent in English; knowledge of other languages is a plus.
• Basic knowledge of food and beverage service etiquette and hygiene standards.

What you can expect from us

We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts, and some of the best training in the industry.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.