Client Success & Relations Lead

Zenvia E-Commerce Trading; Dubai; On-site; AED 73,000 - 112,000; Full time

Job summary

Zenvia E-Commerce Trading in Dubai is seeking a professional and proactive Client Services Associate to become a trusted point of contact for assigned clients. You will respond to inquiries, coordinate service requests, maintain client records, and work with internal teams to ensure timely resolutions.

Strong English is required, Arabic desirable, and proficiency in Microsoft Office is a plus. This role emphasizes organization, follow-up, and high-quality communication to support client

Qualifications

• Bachelor's degree preferred in business, communications, marketing or related discipline.
• Experience in customer service, account support or client relations advantageous.
• Excellent interpersonal and communication skills.
• Professional English communication; Arabic desirable.
• Strong organization and follow-up skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Serve as the main contact for assigned clients.
• Respond to client inquiries and coordinate service requests.
• Maintain accurate client records and communication histories.
• Follow up on outstanding requests and ensure timely resolution.
• Coordinate with internal departments regarding client requirements.
• Assist with client meetings and business correspondence.
• Monitor client feedback and identify opportunities to improve service.
• Prepare client-related reports for management when required.

Skills

Interpersonal skills

Communication skills

Time management

Follow-up skills

Client relations

Education

Bachelor's degree in Business Administration/related field

Tools

Microsoft Office

Job description

Zenvia E-Commerce Trading in Dubai is seeking a professional and proactive Client Services Associate to become a trusted point of contact for assigned clients. You will respond to inquiries, coordinate service requests, maintain client records, and work with internal teams to ensure timely resolutions.

Strong English is required, Arabic desirable, and proficiency in Microsoft Office is a plus. This role emphasizes organization, follow-up, and high-quality communication to support client