Client Services & Relationship Analyst

Citigroup Inc.; Dubai; On-site; AED 140,000 - 210,000; Full time

Job summary

Citigroup Inc. in Dubai seeks a Service Relationship Associate to support Relationship Managers with relationship management and account servicing. You will handle day-to-day customer service activities, ensure compliance with Citi policies, and help deliver timely, error-free execution of trades and related service tasks.

The role emphasizes onboarding, proactive client engagement, process improvement, and contributing to a digitization strategy to enhance client experience and efficiency.

Qualifications

• 2–4 years of experience in a related role.
• Ability to exchange information clearly.
• Effective verbal and written communication skills.
• Demonstrated ability to work in a diverse environment.

Responsibilities

• Provide relationship management and account servicing support to Relationship Managers.
• Execute day-to-day customer service activities in line with Citi policies.
• Deliver proactive support to Relationship Managers through timely, error-free execution.
• Engage with clients for onboarding, relationship management and periodic interactions.
• Ensure compliance, risk controls and audit readiness.
• Identify process improvements and assist digitization initiatives.

Skills

Customer service

Communication

Relationship mgmt

Education

Bachelor's degree

Job description

Citigroup Inc. in Dubai seeks a Service Relationship Associate to support Relationship Managers with relationship management and account servicing. You will handle day-to-day customer service activities, ensure compliance with Citi policies, and help deliver timely, error-free execution of trades and related service tasks.

The role emphasizes onboarding, proactive client engagement, process improvement, and contributing to a digitization strategy to enhance client experience and efficiency.