Client Services & Compliance Analyst

Citigroup Inc.; Dubai; On-site; AED 183,621 - 257,069; Full time

Job summary

Citigroup Inc. is seeking a Service Analyst in Dubai to manage day-to-day customer service activities, ensuring adherence to policies and enhancing client relationships. This role involves identifying service improvements and supporting compliance with regulations. Candidates should have 3-5 years of relevant experience, preferably in customer service, along with strong communication and relationship management skills. A Bachelor's degree or equivalent experience is required. Join Citigroup to be part of a dynamic team contributing to customer satisfaction and operational efficiency.

Qualifications

• 3-5 years of relevant experience.
• Customer Service experience preferred.
• Proficient in basic bank products like deposit accounts and credit cards.
• Effective written and verbal communication skills.
• Good team player and capable of cross-functional collaboration.

Responsibilities

• Manage client account relationships and engage with customers.
• Ensure compliance with Citi’s policies during customer service activities.
• Identify opportunities for process improvements.
• Drive the digitization strategy for clients.

Skills

Customer Service

Communication skills

Relationship management

Analytical thinking

Initiative

Education

Bachelor’s/University degree or equivalent experience

Job description

Citigroup Inc. is seeking a Service Analyst in Dubai to manage day-to-day customer service activities, ensuring adherence to policies and enhancing client relationships. This role involves identifying service improvements and supporting compliance with regulations. Candidates should have 3-5 years of relevant experience, preferably in customer service, along with strong communication and relationship management skills. A Bachelor's degree or equivalent experience is required. Join Citigroup to be part of a dynamic team contributing to customer satisfaction and operational efficiency.