Client Service & Relationship Analyst

Citibank (Switzerland) AG; Dubai; On-site; Confidential; Full time

Job summary

Citibank (Switzerland) AG in Dubai is seeking a Service Analyst (UAE Nationals Only) to manage client relationships, review customer needs and proactively provide resolutions in line with Citi policies.

The role covers day-to-day service activities, onboarding, risk assessment, compliance with KYC/AML, and driving digitization while improving client experience in a fast-paced environment.

Qualifications

• 3-5 years of experience in a related role.
• Basic level of experience in a related role (education/experience).
• Ability to exchange information clearly.
• Effective verbal and written communication skills.
• Knowledge of KYC/AML compliance.

Responsibilities

• Client Account Relationship Management, review customer needs and provide resolution.
• Execute day-to-day customer service activities, adhering to Citi policies.
• Advise customers to enrich relationships and mobilize additional funds.
• Review product penetration and identify opportunities for tailored products.
• Ensure coverage of relationships through client engagements and onboarding.
• Identify opportunities for process improvements and support digitization.

Skills

Client relationship management

Communication skills

Analytical thinking

Education

Bachelor's degree

Job description

Citibank (Switzerland) AG in Dubai is seeking a Service Analyst (UAE Nationals Only) to manage client relationships, review customer needs and proactively provide resolutions in line with Citi policies.

The role covers day-to-day service activities, onboarding, risk assessment, compliance with KYC/AML, and driving digitization while improving client experience in a fast-paced environment.