Client Services Manager - Private Banking CSM

Mashreq; United Arab Emirates; On-site; AED 180,000 - 260,000; Full time

Job summary

Mashreq is seeking a Client Services Manager for Private Banking (UAE only). The role focuses on standardising service quality across the Private Banking Division, ensuring compliance with policies and regulations, and managing client service officers to uphold service levels.

The position is suited for a mid-senior level professional with a focus on service excellence and SLA governance within a regulated banking environment.

Qualifications

• Standardise and manage overall service and operational quality across Private Banking Division.
• Ensure adherence to bank policies, SOPs and regulatory compliance.

Responsibilities

• Create, negotiate, implement and monitor SLAs with all partners.
• Manage all Client service officers and ensure proper levels of service.

Job description

Client Services Manager - Private Banking CSM ( UAEN ONLY)

To standardise and manage the overall service and operational quality across the entire Private Banking Division, ensuring adherence to banks policies, SOP's and compliance with regulations at all levels. To create, negotiate, implement and monitor the success of all SLA's with all partnersManagement all Client service officers and ensure proper levels of service.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• Banking