Private Banking Client Services Manager (UAE)

Mashreq; United Arab Emirates; On-site; AED 180,000 - 260,000; Full time

Job summary

Mashreq is seeking a Client Services Manager for Private Banking (UAE only). The role focuses on standardising service quality across the Private Banking Division, ensuring compliance with policies and regulations, and managing client service officers to uphold service levels.

The position is suited for a mid-senior level professional with a focus on service excellence and SLA governance within a regulated banking environment.

Qualifications

• Standardise and manage overall service and operational quality across Private Banking Division.
• Ensure adherence to bank policies, SOPs and regulatory compliance.

Responsibilities

• Create, negotiate, implement and monitor SLAs with all partners.
• Manage all Client service officers and ensure proper levels of service.

Job description

Mashreq is seeking a Client Services Manager for Private Banking (UAE only). The role focuses on standardising service quality across the Private Banking Division, ensuring compliance with policies and regulations, and managing client service officers to uphold service levels.

The position is suited for a mid-senior level professional with a focus on service excellence and SLA governance within a regulated banking environment.