Account Manager Transfer Agency

Apex; Abu Dhabi; On-site; AED 257,069 - 330,517; Full time

Benefits offered by this job

High visibility in a large organization

Opportunity to define Apex's function in Qatar

Dynamic and fast-paced team environment

Job summary

Apex is hiring for the Investor Due Diligence position in Abu Dhabi. This role involves ensuring compliance with AML regulations and handling investor communications efficiently.

Candidates should possess a minimum of 5 years overall experience with at least 3 in a Transfer Agency role. Essential skills include strong communication in English, with Arabic proficiency a plus. The position offers an opportunity to work in a dynamic, high-visibility team.

Qualifications

• 5-7 years of experience, minimum 3 years in Transfer Agency.
• 2 years in a team leader or managerial role required.
• Experience in AML/KYC and investor onboarding necessary.

Responsibilities

• Act as point of contact for fund investors and managers.
• Ensure compliance with AML KYC laws and guidelines.
• Coordinate with operations and CRM teams for task completion.

Skills

AML Compliance

Investor Relations

KYC

Accounting Basics

Communication Skills

Education

Relevant Degree

Tools

Metrosoft

CRM Systems

Job description

Investor Due Diligence

• AML screening to ensure investor compliance with money laundering
• All Investor Types Considered: individual, nominee, entity, trusts, partnerships, etc.
• Collection and Identification of Beneficial Owners and Shareholders
• Upfront and ongoing screening of investor and associated parties (UBOs, directors, trustees, etc.), PEP identification and reporting
• Registration and Static Data: Maintain Investor Registers including all static data such as address, emails, PEP, investor risk classification and tracking of KYC renewal date under Continuous Monitoring Program
• Distribute Investor Communications via manual email, portal or system generated
• Deal with Cash: Receive and Process Subscriptions, Redemptions, Transfers and Switches; Approve bank information for wires; Match funds received to funds in the bank
• Reconciliations: Reconcile money movements related to subscriptions, redemptions, switches and distribution; Investigate reconciliation breaks; Chase missing monies related to partial or unsettled payments; Ensure custodians and distributors are all reconciled by the end of each month
• Reporting: Client Reporting via e‑mail or system generated or portal (PFS, Paxus, Apex Connect, E‑front, Investment Caf, Fund Manager reporting of missing documents, AML status of investors, estimated confirmed cash flows); Investor Reporting: NAV statements, Contract note confirmations, subscription, redemption, capital calls, dividend distribution notices or any other communication requested by Board of Directors/Investment Managers
• Custodian / distributor reporting, Fund settle CNs, access to accounts for ClearStream, Allfunds and more; Family Office reporting; Updating FO investor accounts
• Tax: FATCA/CRS collection of relevant forms; TIN and GIIN verification; Transfer Agency AVP Tax declaration collection; defining tax status of every investor in system

Roles & Responsibilities

Working individually and as part of a team to cover an assigned set of funds as a knowledgeable and professional point of contact for fund investors, fund managers and internal teams regarding fund documentation, investor registries and AML/KYC processing.

Possess good understanding and knowledge of AML KYC laws and guidelines set out by appropriate MENA regulators, CIMA and Apex AML Policies. If it is an internal hire, adhere to these established policies, procedures and controls. Knowledge of Bermuda and BVI AML KYC laws will be an added advantage.

Should have knowledge of all the Transfer Agency functions including AML KYC and investor onboarding, Share Registry Dealings, Metrosoft screening, Payments, FATCA/CRS filings etc. Coordinate with the appropriate operations and CRM teams involved to ensure tasks are completed.

Possess a basic understanding of fund structures – share classes vs. series – and understand the NAV per share to enable publishing the correct prices to various pricing vendors such as Bloomberg, Refinitiv, Morning Star etc. Basic understanding of accounting related to subscriptions, redemptions, distributions and ensure investor communications are released in line with procedures and deadlines are met.

Establish a good relationship with FA teams and establish workflow procedures to ensure the FA team is updated at all times in relation to any TA activity to be included in the NAV.

Responsible for fund audits in relation to any TA related PBC requirements.

Have a good command on the English language and possess good written and communication skills. Understanding of Arabic (written and speaking) will be an added advantage. Possess good email etiquette as the candidate will be communicating with the investors and clients. Confident in communicating with investors and handle any situations that arise in line with Apex's policies.

Should be able to read and understand and provide comments on the TA related aspects in a Funds PPM including coordinating with the Corporate Secretary for any waivers, Board Resolutions required in relation to any TA activity. Maintain knowledge of assigned funds, fund timelines, deal documentation and related processes. Understand workflows and organize responsibilities and priorities to meet and manage deadlines with exceptional attention to detail and follow through. Participate in special projects as assigned, including automation efforts, enhanced controls, system testing and client research.

Experience & Qualifications

• Overall 5-7 years of experience with a minimum of 3 years experience in Transfer Agency role.
• Minimum of 2 years of experience at team leader/managerial role for AVP role.
• Experience with Transfer Agency functions, AML/KYC, investor onboarding, share registry dealings, Metrosoft screening, payments, FATCA/CRS filings.
• Knowledge of fund structures, NAV calculations, and publishing pricing to vendors.
• Basic understanding of accounting relating to subscriptions, redemptions, and distributions.
• Strong communication skills in English; Arabic language skills an advantage.

What We Offer

• A high level of visibility within a large organisation on an upwards trajectory.
• The ability to define a function of the Apex Business in the State of Qatar.
• Be part of a dynamic, fast‑paced team that makes a genuine impact on revenue and sales pipeline.
• Opportunity to work with a diverse, agile and global product line.