Client Relationship & Services Specialist

Emirates Islamic Bank; Dubai; On-site; AED 60,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Work-life balance

Learning & Development platform

Private Healthcare

Employee banking facilities

Job summary

Emirates Islamic Bank in Dubai is seeking a qualified candidate to support Business Banking clients with service excellence and proactive product promotion. You will identify client needs, process transactions, and help deepen relationships across channels.

This role offers a competitive salary package, a strong emphasis on work-life balance, and access to world-class learning platforms, private healthcare, and preferential employee banking facilities.

Qualifications

• Minimum 2 years of relevant experience in similar role.
• Educational qualification as High School or Bachelor's degree.

Responsibilities

• Effectively identify and respond to Business Banking client needs.
• Ensure completion of client transaction in timely and quality manner.
• Increase client satisfaction by providing high-quality service.
• Support the quality initiative by reducing transaction defeats and cycle time.
• Provide product and service information, advice and relevant products and services to customers to increase their awareness and promote their usage.
• Contacting client and getting missing documents.
• Execute relevant financial transaction for clients in line with service.
• Create and exploit opportunities to promote and sell a portfolio of products and services that meets the needs of existing and prospective customers to achieve the assigned sales objectives/standards.
• Maximize the referral opportunities from client interactions.
• Identify and act on sales and relationship –deepening opportunities to facilitate retention and continued relationship.
• Understand access channels (ATM, Internet banking, Phone banking, etc.) to proactively educate clients on access options.
• Apply and comply with relevant processes, procedures and controls to meet the unit’s needs while providing efficient service to customers.

Skills

Customer service

Sales

Education

High School / Bachelor Graduate

Job description

Emirates Islamic Bank in Dubai is seeking a qualified candidate to support Business Banking clients with service excellence and proactive product promotion. You will identify client needs, process transactions, and help deepen relationships across channels.

This role offers a competitive salary package, a strong emphasis on work-life balance, and access to world-class learning platforms, private healthcare, and preferential employee banking facilities.