Client Relationship Director

TALENTMATE; Dubai; On-site; AED 240,000 - 480,000; Full time

Benefits offered by this job

Annual Bonus

Pension

Medical Insurance

Hybrid Working

24 Days Leave

Flexible Work

Referral Rewards

Learning & Development

Job summary

IQ-EQ in Dubai is seeking a mid-level professional to own and drive strategic client relationships across private equity, funds and corporate services, ensuring revenue growth and high service quality.

You will engage senior intermediaries, lead quarterly reviews, and collaborate across jurisdictions to deliver tailored solutions while maintaining regulatory compliance and cost efficiency. This role offers a broad, global exposure and a dynamic, client-focused environment.

Qualifications

• You will hold a recognised professional qualification and be a member of a relevant financial institute
• Extensive senior-level experience within private equity, funds, administration, corporate services or related financial services
• Proven track record of owning complex strategic client relationships, improving retention and profitability, and delivering revenue growth
• Excellent leadership, management and influencing skills across functional and jurisdictional boundaries
• Experience across the UAE, DIFC, ADGM and other international financial centres is highly advantageous

Responsibilities

• Act as the key escalation point for high-profile client engagements, managing difficult conversations on fees, SLAs and related aspects
• Develop and maintain senior relationships with intermediaries such as legal advisers, audit firms and consultants
• Lead quarterly service and relationship reviews covering KPIs, priorities, performance, risks and actions
• Meet or exceed financial and non-financial targets, maximizing revenue while ensuring cost efficiency and regulatory compliance
• Demonstrate market insight and the ability to manage complexity across clients, jurisdictions and internal stakeholders

Job description

Company Description

Is a global investor services group with deep expertise in private markets. We support investment managers, asset owners and global businesses with the administration, compliance, governance, data and reporting that their structures depend on.

Job Description

Across 25 jurisdictions, our 6,500+ professionals combine technical strength, connected technology and human understanding – the IQ and the EQ – to free clients from operational complexity and give them the peace of mind to focus on their core business activities.

Our IQ is our technical, regulatory and operational expertise, underpinned by data, technology and coordinated global delivery. Our EQ is our human partnership: understanding the business behind the numbers, the culture behind the structures and the individuals behind the screens.

With more than US$950 billion of assets under administration, our global client base includes 13 of the world's top 15 private equity firms* and 19 of the top 25 private debt firms**.

One relationship connects our clients to the right expertise as needs evolve, helping them move forward with clarity and confidence, wherever they operate.

To find out more about IQ-EQ visit iqeq.com.

What You’ll Do

• You will act as the key escalation point for several high-profile client engagements, fostering a close working relationship with the key decision makers and influencers. Engage in the ‘difficult conversations’ where necessary around fees, service level agreements or any other aspects within their span of responsibility.
• You will develop and maintain senior relationships with key intermediaries, including legal advisers, audit firms, consultants and other market participants, and implement targeted visit and engagement plans.
• You will lead quarterly service and relationship reviews covering KPIs against SLA, strategic priorities, commercial performance, risks, opportunities and agreed actions.
• You will meet or exceed agreed financial and non-financial targets, maximising revenue and retention while maintaining cost efficiency, service quality and regulatory compliance
• You will demonstrate market insight, sound judgement and the ability to manage complexity across clients, jurisdictions, products and internal stakeholders.

What We Offer

• Base Salary: Competitive salary based on role, experience, and market standards
• Annual Bonus: Discretionary bonus linked to individual, team, and company performance
• Referral Rewards: Bonus for successful employee referrals
• Pension: 5.83% non-contributory employer pension scheme
• Insurance Benefits: Medical
• Leave & Flexibility: 24 days leave, hybrid working and flexible work
• Family Benefits: Maternity, paternity, and adoption leave support
• Learning & Development: Professional qualification and career development support

Qualifications

• You will hold a recognised professional qualification and be a member of a relevant financial institute
• You will have extensive senior-level experience within private equity, funds, administration, corporate services or a related financial services environment
• You will have a proven track record of owning complex strategic client relationships, improving retention and profitability, and delivering revenue growth and new business targets
• You will demonstrate excellent leadership, management and influencing skills, with the ability to succeed through others and lead across functional and jurisdictional boundaries.
• You will have experience across the UAE, DIFC, ADGM and other international financial centres (highly advantageous)

Additional Information

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long‑term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ‑EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing long‑term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.

Job Details

Role Level: Mid-Level

Work Type: Full-Time

Country: United Arab Emirates

City: Dubai

Company Website: http://www.iqeq.com

Job Function: Business Development

Company Industry/

Sector: Financial Services