Client Relations Manager

MIRA CONSTRUCTION L.L.C; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality firm in the UAE is seeking a dedicated Client Relations Manager to enhance client relationships and ensure exceptional service delivery. The ideal candidate will have proven experience in client relations, exceptional communication skills in English, and strong problem-solving abilities. This role is integral to cultivating long-term partnerships and improving client satisfaction. The company values proactive engagement and effective communication in building rapport with clients.

Benefits

Private Health Insurance

Training & Development

Qualifications

• Proven experience in client relations or account management roles.
• Exceptional communication skills in English; proficiency in Russian is a plus.
• Strong organizational and multitasking skills.

Responsibilities

• Act as the primary point of contact for existing clients.
• Foster long-term relationships with clients to understand their needs.
• Monitor client feedback and satisfaction levels.

Skills

Client relationship management

Problem-solving

Communication (English)

Interpersonal skills

Job description

MIRA Holiday Homes is seeking a dedicated Client Relations Manager to cultivate positive relationships with our clients while ensuring an exceptional experience throughout their engagement with us.

Key Responsibilities

• Act as the primary point of contact for existing clients, managing communications and ensuring timely responses to inquiries.
• Foster long-term relationships with clients to understand their needs and provide tailored solutions.
• Monitor client feedback and satisfaction levels, working proactively to address any issues.
• Coordinate with internal teams to ensure seamless service delivery and resolve client concerns effectively.
• Develop strategies for enhancing client engagement and retention.
• Prepare and present regular reports on client interactions and satisfaction metrics to management.
• Assist in onboarding new clients and ensuring they are well-informed about services and processes.

Qualifications

• Private Health Insurance Training & Development.
• Proven experience in client relations or account management roles.
• Exceptional communication skills in English; Russian language proficiency is a plus.
• Strong interpersonal skills with a keen ability to build rapport and trust.
• Problem-solving mindset, capable of addressing client concerns efficiently.
• Organizational and multitasking skills to manage multiple client accounts effectively.
• Detail-oriented with a focus on delivering high-quality service.