Client Relations Executive – Dubai

Worldwide Property Co.; Dubai; On-site; AED 201,000 - 357,000; Full time

Job summary

Worldwide Property Co. in Dubai seeks a Client Relations Executive to be the first point of contact for international buyers and affluent clients seeking €1M+ properties and six- to seven-figure mortgage solutions.

You will qualify inquiries, understand client needs, and connect them with the right specialist. Responsibilities include handling inquiries via phone, email, and WhatsApp, performing initial qualification calls, and maintaining accurate CRM records to support the team and ensure

Qualifications

• Experience handling inbound enquiries in premium or luxury environments (real estate, financial services or hospitality).
• Strong phone & email communication skills with a professional demeanour.
• Ability to qualify client needs and route to the right specialist.

Responsibilities

• Handle inbound enquiries by telephone, email and WhatsApp.
• Conduct initial qualification calls to understand client requirements and readiness.
• Route enquiries to the appropriate adviser or senior team member.

Skills

Inbound enquiries handling

Client qualification calls

CRM systems

Communication skills

Tools

Pipedrive

Job description

Worldwide Property Company is seeking a Client Relations Executive to join its Dubai office and act as the first point of contact for inbound property and finance enquiries across Worldwide Property Co., Worldwide Property Finance and Pontcanna Private Finance.

This is not an administrative or passive role. You will speak with international buyers looking to purchase €1 million-plus properties in some of Europe's most sought-after markets, as well as clients seeking six- and seven-figure mortgage solutions.

Your role will be to understand what each client needs, qualify their enquiry intelligently and ensure they are introduced to the right person at the right moment.

Key responsibilities include:

• Handling inbound enquiries by telephone, email and WhatsApp
• Conducting initial qualification calls to understand each client's requirements, target market, budget, timeline and level of readiness
• Routing enquiries to the appropriate Property Adviser, Finance Broker or senior team member
• Preparing clear and accurate client handover notes in Pipedrive
• Identifying appropriate opportunities to introduce complementary services, including foreign exchange, furniture and interior design, and insurance
• Maintaining accurate and up-to-date records of enquiries, conversations and next steps
• Following up professionally with warm leads that have not yet progressed
• Working closely with the Sales Manager and wider international team
• Representing Worldwide Property Co. with warmth, credibility and professionalism at every client touchpoint

Candidates should be based in Dubai or planning to relocate to Dubai and have fluent spoken and written English. Experience handling inbound enquiries within a premium or luxury environment, such as real estate, financial services or hospitality, is essential. Candidates should also be confident on the telephone, highly organised, attentive to detail and comfortable using CRM systems.

Knowledge of European luxury property markets, experience in mortgage or financial services, additional French or Spanish language skills and familiarity with Pipedrive are desirable.

This is a full-time, office-based position in Dubai. The role offers a competitive base salary plus performance-related commission on qualifying introductions that result in completed property or finance transactions.