Client Operations & Admin Lead

Infibiz; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Infibiz is seeking an Operations Executive to manage post-sales responsibilities and administrative tasks in Dubai. The role involves guiding clients through processing company documents, ensuring due diligence, and coordinating with advisors to meet regulatory requirements.

You will also provide administrative support, visitor management, and smooth office coordination to maintain a professional company image.

Qualifications

• Bachelor's degree preferred.
• Proven experience in client management, operations or administrative roles.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work independently and collaboratively in a fast-paced environment.
• Professional telephone etiquette and office management skills.
• Detail-oriented with the ability to maintain accurate records.

Responsibilities

• Serve as the Primary Point of Contact between clients and Infibiz, ensuring smooth communication and relationship management.
• Guide and assist clients in processing company formation documents, including adherence to legal and compliance requirements.
• Coordinate client meetings, calls, and appointments while ensuring prompt responses to inquiries and concerns via email, phone, or in person.
• Maintain accurate records of client interactions, transactions, and documentation.
• Work closely with internal teams to ensure timely completion of client requests and smooth coordination between departments.
• Track client projects, ensuring deadlines are met, and handle delays or issues effectively.
• Identify upselling or cross-selling opportunities to provide additional services to clients.
• Collect and analyze client feedback to improve service quality and address concerns professionally.
• Stay updated on industry trends, government regulations, and business setup processes to better serve clients.

Skills

Client management

Operations

Administrative support

Communication

Microsoft Office

CRM software

Reception & office coordination

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

CRM software

Job description

Infibiz is seeking an Operations Executive to manage post-sales responsibilities and administrative tasks in Dubai. The role involves guiding clients through processing company documents, ensuring due diligence, and coordinating with advisors to meet regulatory requirements.

You will also provide administrative support, visitor management, and smooth office coordination to maintain a professional company image.