Client Onboarding Branches Associate

JPMorganChase; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Client Onboarding Branches Associate, where you will play a pivotal role in enhancing the client onboarding experience. You will serve as the key point of contact for new customers, ensuring compliance with KYC and AML standards. Your ability to build strong partnerships and manage workloads effectively will contribute to a seamless onboarding process. This role offers the opportunity to work closely with various Front Office teams, driving process improvements and sharing best practices. If you are proactive, client-focused, and have a strong understanding of the financial industry, this position is perfect for you.

Qualifications

• Strong communication and conflict resolution skills are essential.
• Experience in KYC, compliance, and AML standards is required.

Responsibilities

• Manage KYC workload for new business and renewals.
• Build partnerships and eliminate roadblocks with internal partners.
• Ensure client information is compliant with AML and due diligence.

Skills

Communication Skills

Conflict Resolution

Interpersonal Skills

Time Management

Organizational Skills

KYC Knowledge

Compliance Knowledge

AML Standards Knowledge

Financial Industry Understanding

Client-Focused Mindset

Job description

Description

Are you ready to make a significant impact in client onboarding? As a Client Onboarding Branches Associate, you will be the key point of contact and subject matter expert for onboarding new customers, handling incremental business requests, and renewing existing customer KYC records. You will collaborate with designated Front Office teams, ensuring seamless KYC processes and contributing to our world-class client onboarding experience.

As a Client Onboarding Branches Associate, you will act as a single point of contact and SME for onboarding new customers, incremental business requests, and renewals of existing KYC records. You will be aligned with a designated Front Office team (e.g., Sales, RMP Deal Team, or Transition Management) and facilitate communication across all teams regarding KYC activities. Success in this role requires the ability to quickly build rapport with internal and external customers to ensure the KYC aspect of the onboarding experience is efficient and world-class.

Job Responsibilities:

• Manage the KYC workload for new business and renewals for your designated Front Office sub-line of business (subLOB), prioritizing requests and providing status updates.
• Build and develop strong partnerships, identify challenges, and eliminate roadblocks with all internal partners.
• Work with Front Office teams to direct clients as required to obtain all necessary supporting evidence for KYC due diligence.
• Ensure all client information is accurate, complete, and compliant with AML, local, and corporate due diligence requirements.
• Coordinate case prioritization, capacity planning, and assignment with global teams and QC.
• Stay updated on process, procedural, and regulatory changes, communicating impacts to business partners.
• Manage personal workload and priorities, escalating risks/issues promptly.
• Identify and implement process improvements, supporting key process and technology initiatives.
• Serve as a role model to peers, driving training and sharing best practices.
• Lead peers engaged in the same portfolio.

Required Qualifications, Capabilities, and Skills:

• Strong written and oral communication skills, with experience in conflict resolution.
• Resilient interpersonal skills, capable of partnering with stakeholders and influencing decisions.
• Client-focused with a strong controls mindset.
• Proactive and flexible in managing workload and targets.
• Effective time management and organizational skills.
• Working knowledge of KYC, compliance, and AML standards.
• Understanding of the financial industry.
• Knowledge of various client types, including corporates, financial institutions, banks, government entities, and private companies.

Preferred Qualifications, Capabilities, and Skills:

• Arabic language skills are preferred but not essential.

Required Experience:

IC