Client Experience & Sales Support Specialist

Cloud Spaces; Abu Dhabi; On-site; AED 56,000 - 89,000; Full time

Job summary

Cloud Spaces in Abu Dhabi is seeking a Client Relations Executive with back-up sales responsibilities to deliver exceptional client experiences and drive occupancy. You will greet visitors, nurture relationships, manage onboarding, and coordinate solutions in a premium coworking environment.

You will support the Center Manager with sales activities, follow up on leads in the CRM, conduct tours, and assist with membership sales while ensuring accurate records and smooth operations.

Qualifications

• Experience in Client Relations, Customer Service, Hospitality, or sales support.
• Strong interpersonal and communication skills with a professional presence.
• Customer-focused mindset with a passion for delivering exceptional service.
• Highly organized and proactive, able to handle multiple priorities.
• Experience with Microsoft Excel and basic billing or invoicing is a plus.

Responsibilities

• Act as the primary point of contact for clients and visitors, delivering a professional and welcoming experience.
• Build and maintain strong relationships with clients to ensure high levels of satisfaction and retention.
• Manage client onboarding, check-ins, and ongoing engagement activities.
• Proactively address client inquiries and coordinate solutions to enhance the customer experience.
• Support the creation of a vibrant, collaborative, and service-oriented workplace environment.
• Support the Center Manager in achieving occupancy and revenue targets.
• Manage and follow up on sales leads through the CRM system.
• Conduct workspace tours and assist with membership sales and upselling opportunities.
• Maintain accurate client records and sales pipeline updates within the CRM platform.
• Act as a certified back-up sales representative when required.
• Assist with day-to-day center operations to ensure smooth service delivery.
• Provide reception coverage when required.
• Support invoicing, billing administration, and collections activities.
• Ensure accuracy of client documentation, contracts, and operational records.
• Coordinate with internal teams to maintain service excellence and operational efficiency.

Skills

Client Relations

Customer Service

Hospitality

Sales Support

CRM Experience

Tools

CRM Systems

Excel

Job description

Cloud Spaces in Abu Dhabi is seeking a Client Relations Executive with back-up sales responsibilities to deliver exceptional client experiences and drive occupancy. You will greet visitors, nurture relationships, manage onboarding, and coordinate solutions in a premium coworking environment.

You will support the Center Manager with sales activities, follow up on leads in the CRM, conduct tours, and assist with membership sales while ensuring accurate records and smooth operations.