Client Advisor - Abu Dhabi

LVMH; Abu Dhabi; On-site; AED 90,000 - 150,000; Full time

Job summary

Loro Piana in Abu Dhabi seeks a Client Advisor to represent the brand in our luxury boutique. You will deliver exceptional service, align with Brand standards during and after sale, and collaborate with colleagues to maintain a premium store environment.

Responsibilities include executing the selling ceremony, managing client relations, and participating in product presentations. Fluency in English is required; additional languages are a plus.

Qualifications

• Relevant work experience as Client Advisor in a luxury boutique.
• Aligned with the Brand identity and detail oriented.
• Passion and high motivation for Loro Piana products and Brand.
• Excellent interpersonal, teamworking and problem solving skills.
• Good stress management, flexibility and adaptability.
• Fluent English both spoken and written; other languages are a plus.

Responsibilities

• Is polyvalent constantly operating to serve the store with the aim of achieving the highest customer satisfaction.
• Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales.
• Cooperates with his her colleagues in order to create a positive environment in the store and pays attention to his her performance level.
• Receives and displays the products according to the established procedures.
• Constantly maintains a tidy working place according to the Company guidelines.
• Is responsible for the sales process following the Company standards Loro Piana Selling Ceremony.
• Provides and maintains a high level of customer service.
• Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation.
• Takes part in the store and department meeting.
• Ensures the after-sales service with the same level of efficiency and care in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image.
• Manages claims with the supervisor support.
• Turns every touch point with customers into a positive situations always promoting Brand image.
• Communicates to the Management the collected information regarding clients.
• Executes the follow up of clients requests.
• Participates to all the product presentations of all the product categories done in the store.
• Deeply knows all products of his her category and is promptly updated on all the product categories present in the store.
• Ensures the appropriate care cleaning cure replacement etc of the store

Skills

Luxury retail experience

Brand alignment

Customer service excellence

Interpersonal skills

Stress management

Fluent English

Job description

Job responsibilities

The Client Advisor represents the Company with clients in our Boutique Stores. He She is a professional in the sales of luxury goods and responsible for the satisfaction and loyalty of every customer. Cooperates for reaching the qualitative and quantitative goals set in his her department and in the store.

RESPONSIBILITIES

• Is polyvalent constantly operating to serve the store with the aim of achieving the highest customer satisfaction
• Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales
• Cooperates with his her colleagues in order to create a positive environment in the store and pays attention to his her performance level
• Receives and displays the products according to the established procedures
• Constantly maintains a tidy working place according to the Company guidelines

Sales

• Is responsible for the sales process following the Company standards Loro Piana Selling Ceremony
• Provides and maintains a high level of customer service
• Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation
• Takes part in the store and department meeting

Client Management and CRM

• Ensures the after-sales service with the same level of efficiency and care in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image
• Manages claims with the supervisor support
• Turns every touch point with customers into a positive situations always promoting Brand image
• Communicates to the Management the collected information regarding clients
• Executes the follow up of clients requests

Product

• Participates to all the product presentations of all the product categories done in the store
• Deeply knows all products of his her category and is promptly updated on all the product categories present in the store
• Ensures the appropriate care cleaning cure replacement etc of the store

Profile

SKILLS AND ABILITIES REQUIRED

• Relevant work experience as Client Advisor in a luxury boutique
• Aligned with the Brand identity and detail oriented
• Passion and high motivation for Loro Piana products and Brand
• Excellent interpersonal teamworking and problem solving skills
• Good stress management flexibility and adaptability
• Fluent English both spoken and written; other languages are a plus

SKILLS AND ABILITIES REQUIREDRelevant work experience as Client Advisor in a luxury boutiqueAligned with the Brand identity and detail orientedPassion and high motivation for Loro Piana products and BrandExcellent interpersonal, teamworking and problem solving skillsGood stress management, flexibility and adaptabilityFluent English, both spoken and written; other languages are a plus