CHRO - Luxury Retail - Hybrid Dubai & Lebanon

Yello; Dubai; Hybrid; AED 1,800,000 - 2,800,000; Full time

Job summary

Yello, an international luxury consumer brand, is seeking a Chief Human Resources Officer to partner with the CEO and senior leadership on people strategy across markets. You will evolve HR from operations to a strategic partner, drive culture, and shape performance and leadership development across a multi-site organization.

The role demands transformation leadership, talent planning, and an ability to influence executives while balancing a hybrid location model and international footprint.

Qualifications

• A successful CHRO should have senior HR leadership in retail, luxury, hospitality, FMCG, or other customer-facing industries.
• Experience leading people and culture transformation in a growing international business.
• Strong track record in talent management, succession planning, leadership development, and organisational design.
• Commercially minded with the ability to influence executive stakeholders.
• Experience creating high-performance, feedback-oriented cultures.

Responsibilities

• Partner with the CEO and senior leadership on people and organisational strategy.
• Lead the evolution of the HR function from operational support to strategic business partnership.
• Drive culture transformation, accountability, collaboration, and performance excellence.
• Design and implement talent management, succession planning, and performance management frameworks.
• Establish leadership development and learning & development capabilities.
• Build a feedback-driven culture, including structured review processes.
• Enhance employee engagement, retention, and employer value proposition.
• Develop compensation, incentive, and recognition programs aligned with business objectives.
• Improve support and service delivery for frontline and customer-facing teams.
• Coach leaders on people management, organisational effectiveness, and change management.
• Lead and develop the existing HR team across multiple international locations.
• Support workforce planning to enable ambitious growth and expansion plans.

Skills

Senior HR leadership

Transformation leadership

Talent management

Succession planning

Leadership development

Organisational design

Executive stakeholder influence

High-performance culture

Change management

Hybrid work leadership

Job description

International luxury consumer brand with a growing multi-market footprint.

• Partner with the CEO and senior leadership team on people and organisational strategy
• Lead the evolution of the HR function from operational support to strategic business partnership
• Drive culture transformation, accountability, collaboration, and performance excellence
• Design and implement talent management, succession planning, and performance management frameworks
• Establish leadership development and learning & development capabilities
• Build a feedback-driven culture, including structured review processes
• Enhance employee engagement, retention, and employer value proposition
• Develop compensation, incentive, and recognition programs aligned with business objectives
• Improve support and service delivery for frontline and customer-facing teams
• Coach leaders on people management, organisational effectiveness, and change management
• Lead and develop the existing HR team across multiple international locations
• Support workforce planning to enable ambitious growth and expansion plans

A successful 'CHRO' should have:

• Proven senior HR leadership experience in retail, luxury, hospitality, FMCG, or other customer-facing industries
• Previous experience leading people and culture transformation in a growing international business
• Strong track record in talent management, succession planning, leadership development, and organisational design
• Commercially minded with the ability to influence executive stakeholders
• Positive, engaging, and highly visible leadership style
• Decisive and assertive while maintaining strong relationship-building capabilities
• Experience creating high-performance, feedback-oriented cultures
• Demonstrated ability to lead through growth, complexity, and change
• Willingness to spend significant time at the business's headquarters location
• Experience within premium, luxury, or multi-site environments highly advantageous
• Able to balance a hybrid location model