Chief System Analyst - IT Infrastructure & Services

Roads and Transport Authority; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Roads and Transport Authority seeks an IT Infrastructure professional to execute advanced analytical and design tasks for its IT backbone, ensuring high availability, performance, security and scalability. You will coordinate with cross-functional teams to align infrastructure solutions with strategic business needs and readiness for AI-enabled systems.

You will evaluate emerging technologies, prepare budgets, monitor KPIs and SLAs, and collaborate with security and operations teams to deliver

Qualifications

• 6+ years experience required for Master’s degree; 8+ years for Bachelor’s degree.

Responsibilities

• Analyze sector-wide infrastructure standards and roadmaps.
• Evaluate emerging infra technologies and AI model lifecycle management.
• Prepare budgets and identify cost improvement opportunities.
• Analyze data and performance metrics for scalable infra.
• Conduct root-cause analysis for complex infra issues.
• Develop capacity planning and disaster recovery processes.
• Maintain technical documentation and architectural diagrams.
• Collaborate with application, operations and cybersecurity teams.
• Evaluate local and cloud environments (Azure, VMware) for optimization.
• Monitor infrastructure KPIs and SLAs for data-driven improvements.
• Manage infra project tasks and ensure timely delivery.
• Recommend technical enhancements for security and scalability.
• Identify automation opportunities within infra operations.
• Support compliance with information security policies.

Skills

6+ Years Experience

Education

Master’s degree

Bachelor’s degree

Tools

CompTIA Network+

Cisco CCNP

Azure Solutions Architect Expert

AWS Certified Solutions Architect

Job description

Execute advanced analytical and design tasks for RTA’s IT infrastructure to ensure high availability, performance, security, and scalability. Coordinate with cross-functional teams to align infrastructure solutions with strategic business needs, supporting both current operations and future innovation, including readiness for agentic and autonomous AI systems.

KEY RESULTS ACCOUNTABILITIES

• Analyze and contribute to sector-wide infrastructure standards, policies, and roadmaps to ensure consistency with RTA strategic goals, while considering future support for ethical digital twin federation and AI-driven systems.
• Evaluate and analyze emerging infrastructure technologies, recommending improvements to support growth, innovation, and secure AI model lifecycle management.
• Prepare budgets and identify cost improvement opportunities for IT infrastructure initiatives, factoring in evolving AI infrastructure demands.
• Analyze data and performance metrics to support the planning, design, and enhancement of infrastructure, including data centers, networks, servers, and cloud platforms, with scalability to accommodate agentic and autonomous AI solutions.
• Conduct root cause analysis for complex infrastructure issues, proposing corrective and preventive measures that factor in ethical and secure AI deployments.
• Develop and monitor capacity planning and disaster recovery processes to ensure service continuity and resilience, incorporating potential use of AI-driven digital twin simulations.
• Prepare and maintain technical documentation, architectural diagrams, and analytical reports for infrastructure systems, integrating considerations for future AI model
• Collaborate with application, operations, and cybersecurity teams to ensure secure, integrated, and high-performing infrastructure, while aligning with emerging agentic AI frameworks.
• Evaluate and analyze local and cloud infrastructure environments (e.g., Azure, VMware) for optimization, best-fit solutions, and future compatibility with autonomous AI systems.
• Monitor and report on infrastructure KPIs and SLAs, supporting data-driven performance improvements, including readiness for AI-enabled operations.
• Manage infrastructure project tasks, ensuring timely delivery and adherence to technical requirements, while anticipating future AI system integrations.
• Recommend technical enhancements to improve infrastructure performance, scalability, and security, with consideration for ethical AI and digital twin frameworks.
• Identify opportunities for automation and process optimization within infrastructure operations, supporting agentic AI capabilities.
• Support compliance with information security policies and procedures, coordinating with security teams to safeguard AI-driven infrastructure solutions.

Job Qualifications & Requirements

• Experience: Must have 6+ Years of experience in case of Master’s degree (8+ years in case of Bachelor’s degree)
• Qualifications: CompTIA Network+ or Cisco CCNP, Microsoft Certified: Azure Solutions Architect Expert or AWS Certified Solutions Architect