Chief Customer Engagement & AI Operations

TASC Outsourcing; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

TASC Outsourcing in Dubai seeks a senior leader to steer large-scale contact centre and customer engagement operations, ensuring top-tier service and performance. The role focuses on transforming customer journeys using AI, automation, and live operations to balance efficiency with customer outcomes.

You will oversee cross-functional teams, drive workforce optimization, quality assurance, and performance metrics, while maintaining continuity across multiple business units.

Qualifications

• Significant senior leadership experience in large-scale contact centre and customer engagement operations.
• Proven accountability for service, quality, and workforce performance in high-volume environments.
• Experience leading CX, digital or contact-centre transformation initiatives.
• Strong understanding of Conversational AI, automation, and digital customer journeys.
• Experience in complex multi-brand or multi-business settings is preferred.

Skills

Customer Operations Leadership

Digital & AI Fluency

Customer Experience Management

Commercial & Operational Acumen

Data & Insight Orientation

Transformation Leadership

Cross-Functional Influence

People Leadership

Job description

TASC Outsourcing in Dubai seeks a senior leader to steer large-scale contact centre and customer engagement operations, ensuring top-tier service and performance. The role focuses on transforming customer journeys using AI, automation, and live operations to balance efficiency with customer outcomes.

You will oversee cross-functional teams, drive workforce optimization, quality assurance, and performance metrics, while maintaining continuity across multiple business units.