CE - System Engineer

Canon; Dubai; Hybrid; AED 180,000 - 280,000; Full time

Job summary

Canon is seeking a System Engineer to service customers either onsite or remotely, focusing on information management, digital transformation, and solution deployment across printing, document management, and enterprise content management systems.

The role includes pre-sales, implementation, training, and post-sales support, with emphasis on expanding professional services and recurring software revenue in a GCC environment.

Qualifications

• Bachelor’s degree in computer science or a related field (or the equivalent).
• 5+ years of experience in related IT position (consulting experience a plus).
• Proficiency across a variety of hardware & software and IT industry concepts, practices & procedures.
• Experience implementing and supporting enterprise software solutions in customer environments.
• Strong understanding of Microsoft Windows Server environments (2016/2019/2022 and later).
• Experience with Active Directory, Group Policy, DNS, DHCP, LDAP and authentication services.
• Strong knowledge of TCP/IP networking, SMTP, SSL/TLS, SNMP and network troubleshooting.
• Experience with Microsoft SQL Server installation, administration, backup and troubleshooting.
• Experience with virtualization technologies such as VMware and Hyper-V.
• Experience with Microsoft 365 and cloud-related technologies.
• Experience implementing Print Management Solutions.
• Experience implementing Document Management or Enterprise Content Management Solutions.
• Strong analytical and problem-solving skills.
• Strong customer-facing communication and presentation skills.
• Ability to work independently and manage multiple projects simultaneously.
• Valid GCC driving license.

Responsibilities

• Onsite and remote servicing of customers including implementation, customization, integration, support, optimization of Information Management and Digital Transformation, and troubleshooting Canon applications (Printing & Document Management Systems).
• Collaborate with customers during pre-sales, project implementation, training, and post-sales support to ensure successful solution deployment and satisfaction.
• Support Canon's professional services growth by expanding software and recurring services capabilities.

Job description

System Engineer is responsible for servicing customers, both onsite & remotely. Including implementation, customization, integration, support, optimization of Information Management and Digital Transformation, and troubleshooting Canon related applications, such as Printing & Document Management Systems. The role focuses on document capture, intelligent document processing (OCR/AI), enterprise content management, document archiving, workflow automation, digital signatures, print management, and integration with business applications. The engineer will work closely with customers during pre-sales, project implementation, training, and post-sales support to ensure successful solution deployment and customer satisfaction.

The position plays a key role in expanding Canon's professional services capabilities and supporting the growth of software and recurring services revenue.

Must have/be:

• - Bachelor’s degree in computer science or a related field (or the equivalent)
• - 5 or more years of experience in related IT position (consulting experience a plus)
• - Demonstrates proficiency in a variety of hardware & software & expertise in a variety of the IT industry’s concepts, practices & procedures
• - Experience implementing and supporting enterprise software solutions in customer environments.
• - Strong understanding of Microsoft Windows Server environments (2016/2019/2022 and later).
• - Experience with Active Directory, Group Policy, DNS, DHCP, LDAP and authentication services.
• - Strong knowledge of TCP/IP networking, SMTP, SSL/TLS, SNMP and network troubleshooting.
• - Experience with Microsoft SQL Server installation, administration, backup and troubleshooting.
• - Experience with virtualization technologies such as VMware and Hyper-V.
• - Experience with Microsoft 365 and cloud-related technologies.
• - Experience implementing Print Management Solutions.
• - Experience implementing Document Management or Enterprise Content Management Solutions.
• - Strong analytical and problem-solving skills.
• - Strong customer-facing communication and presentation skills.
• - Ability to work independently and manage multiple projects simultaneously.
• - Valid GCC driving license.

Preferred Technical Experience

Print Management Solutions

• - uniFLOW
• - uniFLOW Online
• - PaperCut MF
• - PaperCut Hive
• - SafeQ
• - Equitrac

Information Management Solutions

• - Therefore
• - Therefore Capture
• - Kofax / Tungsten Automation
• - ABBYY FlexiCapture
• - DocuWare
• - M-Files
• - OpenText
• - Laserfiche

Workflow & Automation

• - Microsoft Power Automate
• - Nintex
• - SharePoint Online
• - Power Platform

Digital Signature Platforms

• - Adobe Sign
• - DocuSign
• - SigniFlow

Scripting & Integration Skills

• - Experience with PowerShell scripting.
• - Knowledge of Python, JavaScript or similar scripting languages.
• - Experience working with REST APIs and Web Services.
• - Understanding of JSON, XML and system integrations.
• - Ability to troubleshoot logs, services and application integrations.
• - Familiarity with database queries and SQL reporting.

AI & Intelligent Automation

• - Exposure to Artificial Intelligence technologies within Information Management environments.
• - Experience with Intelligent Document Processing (IDP), document classification and automated data extraction solutions is an advantage.
• - Understanding of AI-driven workflow automation and document understanding technologies.

Preferred Certifications

• - Microsoft Azure Fundamentals.
• - Microsoft Power Platform Fundamentals.
• - Microsoft Certified Systems Engineer or equivalent.
• - ITIL Foundation.
• - uniFLOW Certification.
• - PaperCut Certification.
• - Therefore Certification.
• - ABBYY Certification.
• - Kofax / Tungsten Certification.