CE - System Engineer

Canon EMEA; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Canon EMEA Dubai is seeking a System Engineer to service customers onsite and remotely, handling implementation, customization, integration and support of Information Management and Digital Transformation applications.

The role emphasizes document capture, intelligent document processing (OCR/AI), enterprise content management, archiving, workflow automation, digital signatures, print management and integration with business applications.

Qualifications

• Bachelor's degree in computer science or a related field.
• 5+ years of experience in related IT positions including consulting.
• Experience implementing and supporting enterprise software solutions in customer environments.
• Strong understanding of Windows Server environments and authentication services.
• Experience with printing management and document management solutions.

Responsibilities

• Presales support: validate solutions against requirements and licensing.
• Print management solutions deployment and integration with devices and applications.
• Information management and IDP solution configuration and workflow automation.
• Project delivery: gather requirements, document customizations, and ensure timely delivery.
• Service and post-sales support, including troubleshooting and SLA adherence.

Skills

Windows Server

Active Directory

SQL Server

PowerShell scripting

REST APIs

Network troubleshooting

Cloud platforms

Print Management

Document Management

IDP / OCR

Project delivery

Customer engagement

Education

Bachelor's degree in Computer Science or related field

Tools

uniFLOW

uniFLOW Online

PaperCut MF

PaperCut Hive

SafeQ

Therefore / Therefore Capture

Kofax / Tungsten

ABBYY FlexiCapture

DocuWare

M-Files

OpenText

Laserfiche

Power Platform / Power Automate

Job description

Job Description

System Engineer is responsible for servicing customers, both onsite & remotely. Including implementation, customization, integration, support, optimization of Information Management and Digital Transformation, and troubleshooting Canon related applications, such as Printing & Document Management Systems. The role focuses on document capture, intelligent document processing (OCR/AI), enterprise content management, document archiving, workflow automation, digital signatures, print management, and integration with business applications. The engineer will work closely with customers during pre-sales, project implementation, training, and post-sales support to ensure successful solution deployment and customer satisfaction.

Job Description

System Engineer is responsible for servicing customers, both onsite & remotely. Including implementation, customization, integration, support, optimization of Information Management and Digital Transformation, and troubleshooting Canon related applications, such as Printing & Document Management Systems. The role focuses on document capture, intelligent document processing (OCR/AI), enterprise content management, document archiving, workflow automation, digital signatures, print management, and integration with business applications. The engineer will work closely with customers during pre-sales, project implementation, training, and post-sales support to ensure successful solution deployment and customer satisfaction.

The position plays a key role in expanding Canon's professional services capabilities and supporting the growth of software and recurring services revenue.

Responsibilities

Presales Support

• Validate proposed solutions against customer requirements, Statement of Work (SOW), licensing requirements, hardware specifications and implementation effort.


• Conduct technical discovery workshops and infrastructure assessments.


• Analyze customer business processes, document workflows and print environments to recommend suitable solutions.


• Identify implementation risks, technical dependencies and integration requirements.


• Support sales teams during solution presentations, demonstrations, proof-of-concepts and customer workshops.


• Provide technical consultation on Canon's software and solutions portfolio.


• Assist in sizing, scoping and solution architecture design.


• Recommend best practices for print management, document workflows and information governance.

Print Management Solutions

• Install, configure and implement print management solutions such as uniFLOW, uniFLOW Online, PaperCut and related applications.


• Configure secure printing, pull printing, Follow-Me Printing, mobile printing and guest printing solutions.


• Configure authentication mechanisms including Active Directory, Azure AD, PIN, card readers and Single Sign-On (SSO).


• Implement cost recovery, departmental charging, quota management and print accounting solutions.


• Deploy secure scan-to-email, scan-to-folder and scan workflow solutions.


• Configure reporting, auditing and compliance features.


• Integrate print management solutions with multifunction devices and customer systems.


• Conduct print fleet optimization assessments and deployment activities.

Information Management Solutions

• Install, configure and support document management and enterprise content management solutions.


• Configure document capture, scanning, OCR and Intelligent Document Processing (IDP) platforms.


• Design and implement workflow automation and digital transformation solutions.


• Develop indexing structures, metadata schemas and document retention policies.


• Configure digital archiving repositories and information governance controls.


• Implement electronic and digital signature solutions.


• Configure forms, templates and validation workflows.


• Integrate solutions with ERP, HRMS, CRM and other business applications.


• Configure APIs, web services and data exchange mechanisms.


• Develop custom reports, templates and business process workflows.


• Perform data migration, system upgrades and solution enhancements where required.

Project Delivery & Customer Engagement

• Conduct detailed requirements gathering workshops where necessary.


• Ensure all project deliverables are completed according to agreed scope and timelines.


• Document all customizations, integrations and configurations.


• Conduct system testing and user acceptance testing (UAT).


• Demonstrate completed solutions and obtain customer sign-off.


• Deliver administrator and end-user training.


• Provide go-live support and transition projects into support management.

Service Support Management

• Provide remote and onsite solutions support to Canon customers in the three countries in which we operate directly as and when needed.


• Escalate complex issues to the specialist in the regional office or via 3rd level support and be accountable until the issue is fully resolved.


• Update documentation (changes, modifications, configurations, incidents for the solutions that are implemented during the post-sales stage.


• Provide technical assistance and support to the field service engineers when needed.


• Ensure adherence to SLA commitments and customer service standards.


• Troubleshoot issues related to printing, scanning, OCR, workflows, authentication and integrations.


• Perform health checks, preventive maintenance and solution optimization activities.


• Monitor system performance and recommend improvements.

General/Specifics

• Take overall functional and technical responsibility for assigned Solutions implementation and commissioning.


• Attend training courses on nominated solutions as required.


• Deliver effective training sessions for nominated Solutions to his field engineers’ colleagues when necessary.


• Coordinate with Service Teams to Increase the Connectivity ratio of Canon Devices to e-Maintenance


• Maintain knowledge of emerging technologies, industry trends and Canon software solutions.


• Attend vendor certification and product training programs.


• Share knowledge and conduct internal training sessions for colleagues.


• Support initiatives that increase software adoption and recurring services revenue.


• Promote Canon's professional image through excellent customer engagement and technical expertise.

Qualifications

• Bachelor's degree in computer science or a related field (or the equivalent)


• 5 or more years of experience in related IT position (consulting experience a plus)


• Demonstrates proficiency in a variety of hardware & software & expertise in a variety of the IT industry's concepts, practices & procedures


• Experience implementing and supporting enterprise software solutions in customer environments.


• Strong understanding of Microsoft Windows Server environments (2016/2019/2022 and later).


• Experience with Active Directory, Group Policy, DNS, DHCP, LDAP and authentication services.


• Strong knowledge of TCP/IP networking, SMTP, SSL/TLS, SNMP and network troubleshooting.


• Experience with Microsoft SQL Server installation, administration, backup and troubleshooting.


• Experience with virtualization technologies such as VMware and Hyper-V.


• Experience with Microsoft 365 and cloud-related technologies.


• Experience implementing Print Management Solutions.


• Experience implementing Document Management or Enterprise Content Management Solutions.


• Strong analytical and problem-solving skills.


• Strong customer-facing communication and presentation skills.


• Ability to work independently and manage multiple projects simultaneously.


• Valid GCC driving license.

Preferred Technical Experience

Print Management Solutions

• uniFLOW


• uniFLOW Online


• PaperCut MF


• PaperCut Hive


• SafeQ


• Equitrac

Information Management Solutions

• Therefore


• Therefore Capture


• Kofax / Tungsten Automation


• ABBYY FlexiCapture


• DocuWare


• M-Files


• OpenText


• Laserfiche

Workflow & Automation

• Microsoft Power Automate


• Nintex


• SharePoint Online


• Power Platform

Digital Signature Platforms

• Adobe Sign


• DocuSign


• SigniFlow

Scripting & Integration Skills

• Experience with PowerShell scripting.


• Knowledge of Python, JavaScript or similar scripting languages.


• Experience working with REST APIs and Web Services.


• Understanding of JSON, XML and system integrations.


• Ability to troubleshoot logs, services and application integrations.


• Familiarity with database queries and SQL reporting.

AI & Intelligent Automation

• Exposure to Artificial Intelligence technologies within Information Management environments.


• Experience with Intelligent Document Processing (IDP), document classification and automated data extraction solutions is an advantage.


• Understanding of AI-driven workflow automation and document understanding technologies.

Preferred Certifications

• Microsoft Azure Fundamentals.


• Microsoft Power Platform Fundamentals.


• Microsoft Certified Systems Engineer or equivalent.


• ITIL Foundation.


• uniFLOW Certification.


• PaperCut Certification.


• Therefore Certification.


• ABBYY Certification.


• Kofax / Tungsten Certification.