IT Service Desk Technician – 24/7 Support

Emirates Integrated Telecommunications Company; Dubai; Sur place; AED 60 000 - 90 000; Plein temps

Résumé du poste

Emirates Integrated Telecommunications Company PJSC is seeking a Service Desk professional to ensure continuous telephone and email support around the clock. You will be the first line of contact for customers, log and manage requests, and escalate issues as needed while maintaining detailed records and clear communications with users.

The role requires a telecom background, proficiency with HP Service Management, and the ability to work in a fast-paced 24/7 environment with a customer-focused

Qualifications

• Fluent English and strong communication skills are required.
• Able to work effectively in a 24/7 environment and manage multiple tasks.

Responsabilités

• Ensure full availability of Service Desk telephone and email support 24/7X365 days.
• Serve as the first point of contact for customers seeking technical assistance via phone or email.
• Pro-actively monitor support mailboxes and log incidents and service requests in the service desk tool.
• Resolve or escalate incidents and service requests with documentation in logs; follow up with customers.

Connaissances

Fluent English

Strong communication

MS Office

HP Service Management

24x7 support

Formation

Telecom Engineering degree

Outils

HP Service Management

Description du poste

Emirates Integrated Telecommunications Company PJSC is seeking a Service Desk professional to ensure continuous telephone and email support around the clock. You will be the first line of contact for customers, log and manage requests, and escalate issues as needed while maintaining detailed records and clear communications with users.

The role requires a telecom background, proficiency with HP Service Management, and the ability to work in a fast-paced 24/7 environment with a customer-focused