Cargo Operations Agent (EK SkyCargo)

Emirates; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Emirates Group in Dubai is seeking a Cargo Operations Agent to oversee efficient handling of cargo, courier and mail within cargo warehouse and airside operations, ensuring safety and service targets.

You will lead a team, verify shipments, liaise with authorities, comply with IATA DG Regulations and GDP for pharma, and optimize cargo flow while maintaining quality and revenue.

Qualifications

• Minimum of 2 years of experience in a cargo/logistics environment.
• Fluent in English (written and spoken).
• Willingness to work in a fast-paced cargo operation.

Responsibilities

• Direct a team through cargo handling and processing in safety and efficiency standards.
• Inspect, verify and count goods at delivery, acceptance and build-up points.
• Liaise with customs, health or police to ensure timely cargo movement.
• Ensure compliance with IATA Dangerous Goods Regulations and GDP for pharmaceutical shipments.
• Plan loading of cargo into ULDs and aircraft respecting priorities and capacity.

Skills

Cargo handling

Safety compliance

Team leadership

English proficiency

Education

10 years schooling

Job description

Job Purpose

A World leader in air cargo. We possess a geographical advantage that enables us to reach over 140 destinations across 6 continents. We are able to cater to two-thirds of the world’s population in just 8 hours and serve major international trade regions quickly and efficiently. Our SkyCargo group works in partnership to facilitate global trade and connect customers with their destinations. We have a young, efficient, wide-bodied fleet, with ample capacity to transport cargo through our state-of-the-art, multi-airport hub in Dubai and adapt to our customers ever-changing needs.

Job Purpose

As a Cargo Operations Agent, you will be responsible for the efficient and quality handling and processing of all cargo, courier and mail within an assigned area of cargo warehouse/airside operations to achieve service delivery and efficiency targets whilst ensuring safety and security compliance.

• Direct a team through the handling and/or processing of cargo, courier and mail activities in accordance with safety, quality and efficiency standards. Provide safety awareness briefings to assigned team so that work is carried out safely.
• Inspect, verify and count goods at every point of delivery, acceptance, breakdown and build-up to ensure that goods conform to relevant standards and update information in Skychain with shipment details to enable customers to track the status of their shipment.
• Liaise with government authorities such as customs, health or police to ensure the timely movement of all cargo, courier and mail.
• Ensure at all times that the handling of shipments of dangerous goods fully comply with the current edition of the IATA Dangerous Goods Regulations and that the handling of time and temperature sensitive/pharmaceutical shipments demonstrates compliance to the EU GDP requirements.
• Perform the process of acceptance, delivery, build-up and breakdown, monitoring of ULD/AWB JNG and QRT on airside, with the required connection window.
• Plan the loading of cargo product into ULD's bulk on the assigned aircraft in accordance with given priorities and the volume and payload available to achieve the optimum utilisation of capacity.
• Advise and validate any deviations from planned cargo uplift requirements so that amendments can be implemented to minimise the impact of deviations on service standards and revenue generation.
• Inspect ULD's and ancillary cargo equipment reporting deficiencies for defect rectification in order to maintain safety standards, prolong equipment life and reduce replacement costs. Check for and monitor cargo irregularities and discrepancies (damage, loss, etc), initiate preventive/corrective actions to minimise costs rising from claims.
• Monitor the offloading/unloading of cargo from/onto arriving/departing flights, checking for irregularities and/or deviations from standard policies and procedures and advising as necessary.
• Monitor the delivery times of cargo from the ramp to the warehouse and subsequent processing to assure quality standards in respect of customer service detailing deviations in order to maintain and enhance product quality.

Qualification

To be considered for this role, you must meet the below:

• Having completed 10 years of schooling or equivalent.
• Having a minimum of 2 years of experience in a cargo / logistics environment.
• Can communicate fluently in English (written and spoken).

Additional Consideration Will Be Given To Candidates Who

• Have knowledge of aircraft handling, ramp handling, and cargo terminal handling procedures.
• Having a high level of knowledge and demonstrable competence in Good Distribution Practice (GDP) and Dangerous Goods handling.
• Can utilize computer applications including MS Office effectively, with previous knowledge of cargo management system.

We value diversity in our workforce and welcome applications from all qualified candidates, as we continue to strengthen gender diversity across our teams

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognised and admired brands worldwide, we take pride in driving innovation, efficiency, and excellence across everything we do.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers