Cargo Freighter Commercial Officer

Emirates Airlines - Other locations; Dubai; On-site; AED 180,000 - 250,000; Full time

Benefits offered by this job

Flight discounts

Hotel discounts

Travel benefits

Job summary

Emirates Group is seeking a Cargo Freighter Commercial Officer to manage key customer accounts, Blocked Space Agreements, and strategic partnerships. The role focuses on delivering tailored cargo solutions, data accuracy, and proactive process improvements from Dubai hub.

You will develop reports, support meetings with customers and partners, and drive growth through collaboration with internal stakeholders, ensuring high service quality and value-added offerings.

Qualifications

• Bachelor's degree or honours (12+3) required.
• Minimum 3+ years of experience in Logistics, Cargo or air cargo industry.
• Completion of approved Cargo Acceptance and Handling courses including Special Cargo.
• Experience in Handling and Acceptance, Cargo Product Knowledge, Advanced Load Control and Freighter Load.

Responsibilities

• Ascertain and collate data related to contracted flights in systems.
• Ensure data accuracy in systems used for accounting and reports.
• Recommend improvements to management for continual account handling and growth.
• Develop key reports and coordinate regular meetings with customers/partners.
• Maintain regular communication with customers to develop customised solutions and add value-added services.
• Monitor performance metrics (volumes, revenue, on-time) to assess agreement effectiveness.
• Set up Block Space Agreements (BSA) with agents/customers in cargo operations.
• Develop partnerships with other airlines and drive collaboration initiatives.
• Support in new agreements, integration plans, and operational processes.
• Assess partnership effectiveness and report findings to leadership.

Skills

Cargo Handling

Load Control

Freighter Load

Cargo Product Knowledge

IATA regulations

Education

Bachelor's degree or honours

Cargo Acceptance and Handling courses including Special Cargo

Job description

Job Purpose

A World leader in air cargo. We possess a geographical advantage that enables us to reach over 140 destinations across 6 continents. We are able to cater to two-thirds of the world's population in just 8 hours and serve major international trade regions quickly and efficiently. Our SkyCargo group works in partnership to facilitate global trade and connect customers with their destinations. We have a young, efficient, wide-bodied fleet, with ample capacity to transport cargo through our state-of-the-art, multi-airport hub in Dubai and adapt to our customers ever-changing needs.

As a Cargo Freighter Commercial Officer, you will provide dedicated and specialized management on the Commercial aspect of SkyCargo Freighters. Undertake the management of Key Customer Accounts, Blocked Space Agreements and Strategic Partnerships. You will act as a primary point of contact and ensuring their needs and expectations are met. Contributes to the identification of opportunities for continuous enhancement of systems, processes and practices, and productivity improvement, including producing high-quality communications materials to support the departments development initiatives.

In this role, you will:

• Ascertain and collate all data related to the contracted flights, ensuring that accurate data is captured in the systems utilized.
• Determine the accuracy within the system is captured and identify and correct any anomalies that could affect accounting or reports that is used for performance monitoring and contract rates recommendation.
• Recommend initiatives or changes to management as part of continual account handling for service improvement and to ensure growth of the partnership.
• Develop key reports and manage and support regular meetings with Customers or Partners along with management and internal stakeholders. Ensure alignment regarding changes or operational aspects of the accounts / partnership.
• Maintain a regular communication, work closely with customer to develop customised solutions that address all special requirements, tailored services, priority treatment, and value-added services to ensure a continuous enhancement of service quality.
• Monitor the performance including cargo volumes, revenue generation, on-time performance, and customer satisfaction using performance metrics to assess the effectiveness of agreement and relationship and identify areas for improvement.
• Set up a Block Space Agreement (BSA) with agents/direct customers in the cargo airline business involves establishing a contractual arrangement that provides the agent with guaranteed access to a predetermined volume of cargo space on designated flights.
• Develop an established partnership with other airlines. Be part in driving the collaboration models, initiatives and implementation of the partnership.
• Support in the setup of new agreements, integration plans and operational processes to seamlessly integrate and ensure smooth execution and alignment with regulatory requirements.
• Assess the partnership's effectiveness and provide report to the higher management / steering committee to help identify opportunities for optimization, expansion, or diversification.

Qualification

To be considered for this role, you must meet the below requirements:

• Hold a bachelors degree or honors (12+3).
• Have a minimum of 3+ years of experience in Logistics, Cargo or air cargo industry.
• Have completed approved Cargo Acceptance and Handling courses including Special Cargo.
• Have experience in Handling and Acceptance, Cargo Product Knowledge, Advanced Load Control and Freighter Load.

Additional Consideration Will Be Given To Candidates Who:

• Have good knowledge of IATA regulations, rules and procedures.
• Demonstrate excellent communication & IT skills.
• Have sound analytical skills.

At Emirates Group, we're committed to providing our employees with opportunities to grow and develop in their careers.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it's like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers