Care Center Advisor — Expert Customer Support

Nextcare; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Allianz Partners is hiring a Care Centre - Advisor to respond to customer inquiries via phone, follow scripts, and document interactions for follow-up actions. The role emphasizes high standards of service and accurate data handling in a regional context.

The candidate should have a medical background (preferred) and at least 2 years in a call centre or customer service setting, with proficiency in MS Office and internet research. UAE work eligibility is required.

Qualifications

• Bachelor's Degree; Medical background preferred.
• Ideally 2+ years experience in a Call Centre/ Customer Service environment, TPA, Hospitals or Medical Centers exposure is a plus.
• Physically fit to carry out duties.
• Legally permitted to work in the country of operations.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.

Responsibilities

• Respond to telephone inquiries following standard scripts and procedures.
• Document details of conversations and actions taken for future follow-ups.
• Update the customer database with changes and status of customers/members.
• Correspond with CareCentre - Supervisor and Manager, maintaining open communication.
• Maintain records and complete clerical duties including faxing and paperwork checks.

Skills

Customer service

Communication

Problem solving

Legally permitted to work

Education

Bachelor's degree

Medical background preferred

Tools

MS Office

Internet research

Job description

Allianz Partners is hiring a Care Centre - Advisor to respond to customer inquiries via phone, follow scripts, and document interactions for follow-up actions. The role emphasizes high standards of service and accurate data handling in a regional context.

The candidate should have a medical background (preferred) and at least 2 years in a call centre or customer service setting, with proficiency in MS Office and internet research. UAE work eligibility is required.