Card Games Room Manager

Wynnalmarjanisland; United Arab Emirates; On-site; AED 167,400 - 279,000; Full time

Benefits offered by this job

Attractive salary

Healthcare package

Excellent leave policy

Incentive programs

Job summary

A luxury resort in the UAE is seeking a Card Games Room Manager to oversee poker operations, develop revenue strategies, and engage VIP players. The ideal candidate will have 6–8 years of leadership experience in poker operations, excellent relationship management skills, and knowledge of MENA cultural norms. Fluency in English is required, with Arabic preferred. An enticing compensation package, including healthcare benefits and paid leave, awaits those aspiring to excel in the hospitality industry.

Qualifications

• 6–8 years of experience in poker operations leadership.
• Proven success in managing VIP relationships in the MENA region.
• Fluency in English is a must; Arabic is highly preferred.

Responsibilities

• Oversee daily operations of the poker room, ensuring guest satisfaction.
• Develop strategies to enhance poker revenue and player volume.
• Build relationships with VIPs and coordinate personalized services.

Skills

Poker operation leadership

VIP relationship management

Gaming marketing knowledge

Strong communication skills

Analytical skills

Education

Bachelor’s degree in Marketing, Business, or Hospitality

Job description

On schedule to open in the United Arab Emirates in spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theater, nightclub, and five‑star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About the Position

Wynn Al Marjan Island is currently seeking a Card Games Room Manager to join the resort’s Card Games team.

The primary duties and responsibilities of this role are:

Poker Room Operations

Oversee daily operations of the poker room, including cash games, tournaments, staffing, and guest service standards. Ensure optimal table mix, game types, and tournament offerings to meet player demand and maximize profitability. Maintain a strong presence on the floor to engage with players and ensure a high‑quality guest experience.

Strategic Planning & Revenue Growth

Work in conjunction with the Vice President of Card Games and Sporting Events to develop and execute strategies to grow poker revenue, player volume, and brand reputation. Collaborate with marketing and player development teams to attract new players and retain existing clientele. Analyze performance metrics and player data to optimize offerings and reinvestment.

Player Relations & VIP Engagement

Build relationships with high‑value players, poker influencers, and professional players. Coordinate personalized services, incentives, and event access for VIPs. Host and support major poker events and activations to enhance player engagement.

Compliance & Game Integrity

Ensure all poker operations comply with gaming regulations, AML standards, and internal controls. Implement and monitor procedures to prevent collusion, cheating, and other risks to game integrity. Maintain accurate records of rake, jackpots, tournament payouts, and player tracking. Recruit, train, and manage poker room staff including gaming staff, supervisors, and additional support staff. Set performance goals, conduct evaluations, and foster a culture of professionalism and excellence. Provide ongoing training to enhance poker knowledge, customer service, and ensure regulatory compliance.

About You

Minimum 6–8 years of experience in a leadership position focused on poker operations with knowledge of gaming marketing, player development, or luxury hospitality with regional exposure. Proven success in VIP relationship management and MENA market strategy. Deep understanding of MENA cultural norms, luxury expectations, and business etiquette. Fluent in English; Arabic proficiency highly preferred. Bachelor’s degree in Marketing, Business, or Hospitality (MBA is a plus). Strong leadership, communication, and analytical skills. Willingness to travel within the MENA region and represent the brand at regional events.

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.