Call Center Representative - Real Estate

fäm Properties Dubai; Dubai; On-site; AED 67,000 - 89,000; Full time

Job summary

fäm Properties Dubai is seeking a Call Center Representative to handle inbound and outbound calls, assist clients with inquiries, and qualify leads within a fast-paced real estate environment.

You will maintain accurate CRM records, coordinate with Sales for lead handover, and strive to meet daily targets while delivering a professional, customer-focused service on every interaction.

Qualifications

• Previous call center or tele-sales experience in real estate preferred.
• Excellent verbal communication and interpersonal skills.
• Confident, professional telephone manner.
• Strong follow-up and customer service abilities.
• Ability to handle high call volumes and work under pressure.
• Good computer and CRM skills.

Responsibilities

• Handle inbound and outbound calls with clients and potential customers.
• Respond to inquiries and provide accurate information about properties and services.
• Qualify leads and identify potential clients based on requirements.
• Maintain accurate records of calls, inquiries, and follow-ups in the CRM.
• Coordinate with Sales for lead handover and follow-up.
• Make follow-up calls to existing leads to maximize opportunities.
• Handle customer concerns professionally and escalate issues when required.
• Meet daily call, follow-up, and performance targets.
• Maintain a professional and customer-focused approach in all interactions.

Skills

Verbal communication

Interpersonal skills

Telephone manner

CRM skills

High call volume

Tools

CRM software

Job description

We are looking for a Call Center Representative. The successful candidate will be responsible for handling inbound and outbound calls, assisting clients with their inquiries, qualifying leads, and ensuring a professional and positive customer experience.

This role is ideal for someone who is confident on the phone, customer-focused, and comfortable working in a fast-paced real estate environment.

Key Responsibilities

• Handle inbound and outbound calls with clients and potential customers.


• Respond to customer inquiries and provide accurate information about available properties and services.


• Qualify leads and identify potential clients based on their requirements.


• Maintain accurate records of calls, inquiries, follow-ups, and client information in the CRM system.


• Coordinate with the Sales and other relevant teams to ensure smooth lead handover and follow-up.


• Make follow-up calls to existing leads and ensure no potential opportunity is missed.


• Handle customer concerns professionally and **escalate** issues when required.


• Meet daily call, follow-up, and performance targets.


• Maintain a professional and customer-focused approach in all interactions.

Requirements

• Previous experience in a call center, tele-sales, customer service in real estate role preferred.


• Excellent verbal communication and interpersonal skills.


• Confident and professional telephone manner.


• Strong follow-up and customer service skills.


• Ability to handle a high volume of calls and work under pressure.


• Good computer and CRM skills.


• Real estate experience is preferred.

What We’re Looking For

• A proactive and target-oriented individual.


• Someone who is confident speaking with clients over the phone.


• Strong attention to detail and organizational skills.


• Positive attitude and willingness to learn.


• Ability to work effectively as part of a team.