Call Center Operator - Flexible Hours & Multilingual Support

Jing Hau; Ajman; On-site; AED 28,000 - 50,000; Full time

Job summary

Jing Hau in Ajman, UAE seeks a Call Center Operator to answer calls, assist customers, and provide accurate product information. The role requires Urdu/Hindi language skills and a willingness to handle multiple tasks with professionalism.

Prior call center or customer service experience is preferred, and basic English is an advantage. Join a team focused on timely responses and maintaining high customer satisfaction, with flexible hours including weekends.

Qualifications

• Pakistani national currently residing in UAE.
• Experience in call center or customer service preferred.
• Excellent communication skills in Urdu or Hindi.
• Basic English knowledge is an advantage.
• Ability to work under pressure and handle multiple tasks.
• Willing to work flexible hours, including weekends and holidays.

Responsibilities

• Answer incoming calls and provide accurate information regarding products or services.
• Address customer inquiries and concerns promptly.
• Escalate complex issues to the appropriate department or supervisor.
• Maintain a high level of professionalism and customer service at all times.
• Follow call center scripts and procedures accurately.
• Input and update customer information in the database.
• Meet performance targets set by the company.

Skills

Communication skills (Urdu/Hindi)

Customer service

Multitasking

Pressure handling

Tools

CRM-like data entry

Job description

Jing Hau in Ajman, UAE seeks a Call Center Operator to answer calls, assist customers, and provide accurate product information. The role requires Urdu/Hindi language skills and a willingness to handle multiple tasks with professionalism.

Prior call center or customer service experience is preferred, and basic English is an advantage. Join a team focused on timely responses and maintaining high customer satisfaction, with flexible hours including weekends.