Call Center Executive - UK Desk (British Nationals )

Dubai Sotheby's International Realty; Dubai; Sur place; AED 55 000 - 75 000; Plein temps

Résumé du poste

Dubai Sotheby's International Realty in Dubai is seeking a confident Call Center Executive with a strong customer focus and a native British accent. The role involves handling inbound and outbound calls, addressing inquiries, and ensuring a smooth, professional customer experience.

You will update CRM records, route leads to the appropriate teams, and collaborate with internal colleagues to resolve requests promptly.

Qualifications

• Must have a confident, customer-focused approach.
• Must possess excellent communication skills and a natural British accent.
• Previous living/studying/working in London or the UK for a significant period is preferred.

Responsabilités

• Answer inbound and outbound customer calls professionally.
• Respond to customer enquiries and provide accurate information.
• Update and maintain customer records in the CRM system.
• Assign and distribute leads to the appropriate team members.
• Ensure all customer interactions are recorded accurately.
• Maintain a high standard of customer service and communication.
• Work collaboratively with internal teams to ensure timely resolution of customer requests.

Connaissances

British accent

Excellent communication skills

Customer service experience

Description du poste

We are looking for a confident and customer-focused Call Center Executive to join our team immediately. The ideal candidate must have excellent communication skills and a natural British accent, with prior experience living, studying, or working in London or elsewhere in England for a significant period.

The successful candidate will be responsible for handling customer calls, responding to enquiries professionally, updating CRM records, and assigning leads to the relevant teams while delivering an exceptional customer experience.

Key Responsibilities

• Answer inbound and outbound customer calls professionally.
• Respond to customer enquiries and provide accurate information.
• Update and maintain customer records in the CRM system.
• Assign and distribute leads to the appropriate team members.
• Ensure all customer interactions are recorded accurately.
• Maintain a high standard of customer service and communication.
• Work collaboratively with internal teams to ensure timely resolution of customer requests.