Call Center Agent

Furless Permanent; United Arab Emirates; On-site; AED 45,000 - 78,000; Full time

Benefits offered by this job

Visa sponsorship

Health insurance

Annual flight home allowance

Free treatments at Furless Permanent

Job summary

Furless Permanent is establishing an in-house call center in the UAE and seeks enthusiastic call center agents to join the growing team. You will handle inquiries, bookings, and service requests across phone, email, social media, and WhatsApp while maintaining CRM records and ensuring a smooth customer experience.

Fluent in English and Arabic with strong communication, organizational skills, and the ability to work shifts, including weekends; previous call center experience is preferred.

Qualifications

• Fluent in English and Arabic (verbal and written).
• Excellent communication and interpersonal skills.
• Ability to multitask and handle queries calmly and professionally.
• Previous call center experience preferred; medical industry exposure is a plus.
• Strong organizational skills and attention to detail.
• Familiarity with HubSpot and Ziwo CRM/call center systems.

Responsibilities

• Handle inbound and outbound calls to assist customers with inquiries, bookings, and service requests.
• Interact with customers over phone, email, social media, and WhatsApp.
• Provide accurate information regarding services, promotions, and available appointments.
• Schedule and confirm client appointments efficiently to maximize branch availability.
• Follow up with clients to ensure satisfaction and address concerns professionally.
• Assist in resolving client issues and ensuring a smooth customer experience.
• Keep detailed records of customer interactions and transactions using our CRM.
• Coordinate with operational team members to ensure seamless service delivery.
• Maintain a positive and professional attitude when dealing with customers.
• Achieve performance targets, including client conversion rates, customer retention, and service quality.

Skills

Bilingual English/Arabic

Excellent communication

Multitasking

HubSpot CRM

Ziwo call center

Flexible shifts

Tools

HubSpot CRM

Ziwo

CRM software

Job description

Furless Permanent is a leading provider of permanent hair removal solutions, committed to delivering exceptional customer service. We are establishing an in-house call center and looking for enthusiastic and motivated call center agents to join our growing team.

Key Responsibilities:

• Handle inbound and outbound calls to assist customers with inquiries, bookings, and service requests.
• Interact with customers over various communication mediums including phone, email, social media channels (Instagram, Facebook), and WhatsApp.
• Provide accurate information regarding services, promotions, and available appointments.
• Schedule and confirm client appointments efficiently to maximize branch availability.
• Follow up with clients to ensure satisfaction and handle any concerns or complaints professionally.
• Assist in resolving client issues and ensuring a smooth and pleasant customer experience.
• Keep detailed records of customer interactions and transactions using our CRM system.
• Coordinate with operational team members to ensure seamless service delivery.
• Maintain a positive and professional attitude when dealing with customers.
• Achieve performance targets, including client conversion rates, customer retention, and service quality.

Requirements:

• Fluent in both English and Arabic (verbal and written).
• Excellent communication and interpersonal skills.
• Ability to multitask and handle customer queries in a calm, professional manner.
• Previous call center experience is preferred. Medical industry exposure is a plus.
• Strong organizational skills and attention to detail.
• Basic computer skills and familiarity with CRM systems (HubSpot experience is a plus) and Call Center Systems (Ziwo experience is a plus).
• Flexible and able to work shifts, including weekends and public holidays.

Employment Type:Full-Time UAE labor contract (48 hours / week)

Job Location:Call Center Agents can be based in Dubai or Abu Dhabi

• A competitive salary, visa sponsorship, health insurance and annual flight home allowance
• Eligibility to participate in a Performance-based commission structure
• Free treatments at Furless Permanent
• Opportunities for career growth and development